Artesis Plantijn Hogeschool Antwerpen
Management en Communicatie
campus Meistraat
Meistraat 5 - 2000 Antwerpen
T +32 3 220 55 20 - F +32 3 220 55 59
ICBM: English Correspondence28561/1672/1920/1/35
Study guide

ICBM: English Correspondence

Academic year 2019-20
Is found in:
  • International programmes Management and Communication, programme stage 2
This is a single course unit.
Study load: 3 credits
Teaching staff: De Grave Jennifer
Languages: English
Scheduled for: Semester 2
This course unit is marked out of 20 (rounded to an integer).
Possible deadlines for learning account: 15.10.2019 ()
Re-sit exam: is possible.
Compensated fail: This course unit is eligible for compensation according to the compensated fail criteria as determined by the degree programme you are enrolled in.
Total study time: 24,00 hours

Short description

Students learn how to make use of English correspondence in an effective way.

They are capable of interpreting requests and of answering them appropriately.

They can deal with customer complaints and reply to them in a constructive way.

They learn to present themselves to a future employer and they know how to communicate in a fluent way in English.

Negotiating strategies and fluent telephoning will become familiar to the student.

Furthermore, students will be taught how to receive and how to give good feedback.


There are no prerequisites for this course.

Learning outcomes (list)

The student communicates within the specific professional context
The student is internationally and multi-culturally savvy

Course content

-advanced vocabulary for English Correspondence, common idioms and expressions
-relevant writing techniques in letters and emails (opening sentences, referral sentences, gratitude sentences, complimentary clauses, ...)
-writing common business letters and emails (enquiry, reply to an enquiry, letter of complaint, reply to letter of complaint, writing a report)
-conducting a meeting and taking minutes
-negotiating and negotiating strategies
-giving and receiving feedback
-job interview skills in writing (CV and cover letter)
-cultural awareness in business
-making fluent telephone conversations: skills in practice

Study material (text): Mandatory

Students make use of the study platform Digitap to print course material.

Educational organisation (list)

Learning Activities
Lectures and / or tutorials24,00 hours

Evaluation (text)

Staggered Evaluation in the course of the semester (writing assessments, oral assessments): 50%
Combined knowlegde and skills test in the exam period: 50%