Artesis Plantijn Hogeschool Antwerpen
Management en Communicatie
campus Meistraat
Meistraat 5 - 2000 Antwerpen
T +32 3 220 55 20 - F +32 3 220 55 59
mc@ap.be
Commercial skills and deontology29924/1695/1920/1/44
Study guide

Commercial skills and deontology

29924/1695/1920/1/44
Academic year 2019-20
Is found in:
  • Bachelor of Business Management, programme stage 3
    Specialisation:
    • Finance and Insurance
This is a single course unit.
Study load: 3 credits
Co-ordinator: Galle Nele
Languages: Dutch
Scheduled for: Semester 1
This course unit is marked out of 20 (rounded to an integer).
Possible deadlines for learning account: 15.10.2019 ()
Re-sit exam: is possible.
Possibility of tolerance: This course unit is eligible for tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 75,00 hours

Prerequisites

having passed, or having a tolerated mark for Commercial skills.

Learning outcomes (list)

The student communicates within the specific professional context
The student handles a business conversation with a prospect/lead/client
The student communicates internationally
The student conducts a professional telephone conversation
The student acts deontologically and ethically
The student is familiar with basic sales techniques in conversation with aclient
The student is customer focused
The student presents himself/herself in a professional manner to a business contact or client
The student can conducts an advisory sales pitch
The student acts professionally in a business environment
The student is aware of verbal and non-verbal behaviour in a business environment

Study material (list)

Mandatory
  • Author: Stefan Renkena

Educational organisation (list)

Learning Activities
Lectures and / or tutorials24,00 hours
Work time outside of contact hours51,00 hours

Evaluation (list)

Evaluation(s) for first exam chance
MomentForm%Remark
Semester 1Skills assessment hands on60,00Mondelinge evaluatie. De student is verplicht aanwezig op seminaries, externe opleidingen of andere activiteiten van die aard om te kunnen slagen voor dit opleidingsonderdeel.
Evaluation(s) for re-sit exam
MomentForm%Remark
2nd examination periodSkills assessment hands on60,00Mondelinge evaluatie
Evaluation(s) for both exam chances, not reproducible in re-sit exam
MomentForm%Remark
Semester 1Portfolio40,00Het resultaat van het portfolio van de eerste examenkans wordt overgedragen naar de tweede examenkans.