Artesis Plantijn Hogeschool Antwerpen
Management en Communicatie
campus Meistraat
Meistraat 5 - 2000 Antwerpen
T +32 3 220 55 20 - F +32 3 220 55 59
mc@ap.be
Office management in health care/128334/1699/1920/1/82
Study guide

Office management in health care/1

28334/1699/1920/1/82
Academic year 2019-20
Is found in:
  • Bachelor of Office Management, programme stage 2
    Specialisation:
    • Health Care Management
This is a single course unit.
Study load: 3 credits
Teaching staff: Van Eester Ria
Languages: Dutch
Scheduled for: Module 1
This course unit is marked out of 20 (rounded to an integer).
Possible deadlines for learning account: 30.09.2019 ()
Re-sit exam: is possible.
Possibility of tolerance: This course unit is eligible for tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 78,00 hours

Prerequisites

There are no prerequisites for this course.

Learning outcomes (list)

The Bachelor Office Management is fluent in Dutch and at least 3 foreign languages ??(E, FR, D, S). The Bachelor Office Management maintains internal, external and intercultural communication both in writing and orally (telephony, communication, correspondence, taking minutes ...). The Bachelor Office Management can correctly assess and respond to the questions and wishes of stakeholders, he / she reacts empathically in all professional situations and always shows discretion in accordance with professional ethics and corporate culture.
Itern as well als extern to be able to communicatie targeted and independent with different stakeholders
The Bachelor Office Management is loyal and respects the existing professional ethics and corporate culture. The Bachelor Office Management has a service-oriented, customer-oriented and commercial attitude.
(leeg)
To be able to resolve problems for patients / doctors / employers efficiently and quickly
The Bachelor Office Management can evaluate his own actions and thoughts, those of others and of his environment. The Bachelor Office Management can identify problems that arise and contribute to solving them. The Bachelor Office Management has a broad interest in and shows openness to other cultures, current affairs, politics, social and economic events.
(leeg)
The Bachelor Office Management has insight in and knowledge of accounting, software for static processing, social security, personnel management, marketing, sales techniques and quality assurance. The Bachelor Office Management can also process, analyze, monitor and report on company results, personnel- commercial- and financial data. The Bachelor Office Management can manage budgets and CRM systems.
To be able to use the correct ICT tools efficiently and fluently to support the operation of the organisation
To run efficiently a medical secretariat
From a clear insight in the organization of what needs to be done, The Bachelor Office Management can work both systematically and thematically. The Bachelor Office Management takes responsibility for this and performs coordinating tasks within the office. The Bachelor Office Management can deal with stress situations, reacts efficiently, flexibly and courteously under all circumstances.
the student can autonomously organize and manage the administration systematically so that all information is efficiently accessible to whom it may have
(leeg)
(leeg)

Study material (list)

Mandatory
Mandatory
Electronic Learning EnvironmentMandatory
  • Author: AP Hogeschool Antwerpen

Educational organisation (list)

Exam duration
Estimated time for testing2,00 hours
Learning Activities
Lectures and / or tutorials18,00 hours
Practicum6,00 hours
Work time outside of contact hours52,00 hours

Evaluation (list)

Evaluation(s) for first exam chance
MomentForm%Remark
Academic yearKnowledge test50,00Alle opgedane kennis wordt getoetst aan de hand van een schriftelijk examen met gesloten, open en meerkeuzevragen. Dit schriftelijk examen telt mee voor 50 %.
Academic yearKnowledge test30,00Na het afleggen van het schriftelijk examen over de opgedane kennis, krijgen de studenten nog 3 vragen die ze mondeling dienen te verdedigen. Dit mondelinge examen telt mee voor 30 %.
Academic yearProject assignment20,00Student dient autonoom een project schriftelijk uit te werken. De conclusie dient te worden gepresenteerd aan de medestudenten. De puntenverdeling gebeurt als volgt: presentatie (5 p), de vragen (5 p), de lay - out (5 p) en correct schriftelijk taalgebruik (5 p).
Evaluation(s) for re-sit exam
MomentForm%Remark
2nd examination periodKnowledge test100,00Bij de tweede examenkans krijgen de studenten een schriftelijk examen over de gehele cursus dat voor 100 % zal meetellen.