Artesis Plantijn Hogeschool Antwerpen
Management en Communicatie
campus Meistraat
Meistraat 5 - 2000 Antwerpen
T +32 3 220 55 20 - F +32 3 220 55 59
mc@ap.be
Medical management assistant - work placement/425741/1699/1920/1/93
Study guide

Medical management assistant - work placement/4

25741/1699/1920/1/93
Academic year 2019-20
Is found in:
  • Bachelor of Office Management, programme stage 2
    Specialisation:
    • Health Care Management
This is a single course unit.
Study load: 15 credits
It is not possible to enrol in this course unit under
  • exam contract (to obtain a credit).
  • exam contract (to obtain a degree).
Co-ordinator: Michels Nele
Other teaching staff: Cockx Yoke, Soudyn Mireille
Languages: Dutch
Scheduled for: Module 4
This course unit is marked out of 20 (rounded to an integer).
Possible deadlines for learning account: 04.05.2020 ()
Re-sit exam: not possible.
Possibility of tolerance: You have to pass this course unit (will never be tolerated).
Total study time: 385,00 hours

Prerequisites

Learning outcomes (list)

The Bachelor Office Management is fluent in Dutch and at least 3 foreign languages ??(E, FR, D, S). The Bachelor Office Management maintains internal, external and intercultural communication both in writing and orally (telephony, communication, correspondence, taking minutes ...). The Bachelor Office Management can correctly assess and respond to the questions and wishes of stakeholders, he / she reacts empathically in all professional situations and always shows discretion in accordance with professional ethics and corporate culture.
The student learn to apply communication skills within the business context.
The student maintains both internal and external contacts, keep the style, ensures proper telephone contacts and communications meetings.
The student will communicate both in writing and orally in a professional manner, in different languages.
The Bachelor Office Management can search, collect and archive classic and digital information. To this end, the Bachelor Office Management uses up-to-date file systems, filing and archiving methods and ICT technology (document management systems) and ensures efficient information flow and processing.
The student can write a business report including citations (cfr. APA standard)
The Bachelor Office Management can evaluate his own actions and thoughts, those of others and of his environment. The Bachelor Office Management can identify problems that arise and contribute to solving them. The Bachelor Office Management has a broad interest in and shows openness to other cultures, current affairs, politics, social and economic events.
The student make a SWOT analysis of yourself and a personal development plan.
The student adheres to the professional and follow the ethics and codes of ethics of the institution.
The student is able to put themselves in the structure of the organization and to evaluate themselves thereby.
The student learn the institution / company know within healthcare: the different medical services, the group practice, the objectives and policies of the establishment, operation, organization and development trends.
The Bachelor Office Management shows an active attitude towards professional development, realizes the need for lifelong learning and is prepared to continue training. The Bachelor Office Management pays attention to new trends, accepts comments and learns from its own mistakes.
The student know how to adapt to the prevailing corporate culture and dresscode
The Bachelor Office Management has insight in and knowledge of accounting, software for static processing, social security, personnel management, marketing, sales techniques and quality assurance. The Bachelor Office Management can also process, analyze, monitor and report on company results, personnel- commercial- and financial data. The Bachelor Office Management can manage budgets and CRM systems.
The student can adapt to the work rhythm on the field.
The student creates and manages a neat correspondence and presents documents in accordance with the applicable standards (BIN and APA standards).
The Bachelor Office Management has knowledge of the policy and organization of our health care system, of internal structures within certain health care facilities and their interaction with external structures. The Bachelor Office Management can apply medical registration, nomenclature and accounting procedures. The Bachelor Office Management has a practical background knowledge of anatomy, physiology, pharmacology and pathology. The Bachelor Office Management can apply first aid techniques and register a number of simple medical data of the patient (height, weight, ...).
The student can medical records archive in a proper manner.
The student is responsible for the reception of patients and the referral. The welcome and speak to visitors and participants at scientific meetings is the responsibility.
From a clear insight in the organization of what needs to be done, The Bachelor Office Management can work both systematically and thematically. The Bachelor Office Management takes responsibility for this and performs coordinating tasks within the office. The Bachelor Office Management can deal with stress situations, reacts efficiently, flexibly and courteously under all circumstances.
The student can organize all training activities within the prescribed deadlines
The student learn to efficiently organize the secretariat.
The student will learn the theoretical knowledge in practice apply: administrative technology, word processing, computing, medical terminology and language skills.
The Bachelor Office Management plans, coordinates and organizes manager actions, events, meetings, conferences, business trips and appointments with customers and external commercial contacts. The Bachelor Office Management understands the requirements for the preparation and organization of meetings and helps to monitor decision-making. The Bachelor Office Management organizes and coordinates the secretariat, determines the work schedule at the secretariat, coordinates and advises on the introduction of new procedures and directs the logistics secretariat.
The student can adapt to the work rhythm on the field.
Stakeholders
The student will learn both team and work independently.
Independency
The student make a SWOT analysis of yourself and a personal development plan.
De stagiair evolueert in het uitvoeren van de taken zodat deze naar het einde van de stage toe zelfstandig kunnen uitgevoerd worden.
The student can correctly handle a file and give feedback to the client.
The Bachelor Office Management works autonomously, sets priorities in the interest of the company. The Bachelor Office Management spontaneously helps with urgent work, makes suggestions to solve problems, is innovative and creative.
The student can prepare a resume and write a cover letter tailored to the field.
The student learn to independently find an internship that meets the criteria laid
The student learn the institution / company know within healthcare: the different medical services, the group practice, the objectives and policies of the establishment, operation, organization and development trends.

Study material (list)

Mandatory
Electronic Learning EnvironmentMandatory
  • Author: AP Hogeschool Antwerpen

Educational organisation (list)

Exam duration
Estimated time for testing2,00 hours
Learning Activities
Collaborative learning40,00 hours
Lectures and / or tutorials33,00 hours
Work time outside of contact hours80,00 hours
Workplace training and / or internship230,00 hours

Evaluation (list)

Evaluation(s) for both exam chances, not reproducible in re-sit exam
MomentForm%Remark
Academic yearInternship100,00Evaluatiecriteria van de stage: communicatie, medical support, office skills en werkhouding (totaal 60 punten), attitude (minpunten worden in rekening gebracht bij het niet respecteren van de deadlines, tot 30% op het totaal), stageverslag (20 punten).
Daarnaast is er een evaluatie van de projectweek (10 ptn), en de verslagen in Speech (10 punten)
Het evaluatieformulier wordt besproken en ter beschikking gesteld voor aanvang van de stage