Artesis Plantijn Hogeschool Antwerpen
Management en Communicatie
campus Meistraat
Meistraat 5 - 2000 Antwerpen
T +32 3 220 55 20 - F +32 3 220 55 59
mc@ap.be
Communication and psychosocial skills28461/1699/1920/1/35
Study guide

Communication and psychosocial skills

28461/1699/1920/1/35
Academic year 2019-20
Is found in:
  • Bachelor of Office Management, programme stage 3
    Specialisation:
    • Health Care Management
This is a single course unit.
Study load: 3 credits
It is not possible to enrol in this course unit under
  • exam contract (to obtain a credit).
  • exam contract (to obtain a degree).
Co-ordinator: Segers Milenka
Languages: Dutch
Scheduled for: Module 2
This course unit is marked out of 20 (rounded to an integer).
Possible deadlines for learning account: 02.12.2019 ()
Re-sit exam: is possible.
Possibility of tolerance: This course unit is eligible for tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 74,00 hours

Prerequisites

having finished at least 60 ects credits in programme part (year) 1.

Learning outcomes (list)

The Bachelor Office Management is fluent in Dutch and at least 3 foreign languages ??(E, FR, D, S). The Bachelor Office Management maintains internal, external and intercultural communication both in writing and orally (telephony, communication, correspondence, taking minutes ...). The Bachelor Office Management can correctly assess and respond to the questions and wishes of stakeholders, he / she reacts empathically in all professional situations and always shows discretion in accordance with professional ethics and corporate culture.
formulates appropriately and patient-friendly
conducts performance reviews and bad news interviews

Study material (list)

Mandatory
Electronic Learning EnvironmentMandatory
  • Author: AP Hogeschool Antwerpen

Educational organisation (list)

Exam duration
Estimated time for testing2,00 hours
Learning Activities
Lectures and / or tutorials24,00 hours
Practicum15,00 hours
Work time outside of contact hours33,00 hours

Evaluation (list)

Evaluation(s) for first exam chance
MomentForm%Remark
Academic yearKnowledge test80,00Schriftelijk examen op 80 % van de punten
Academic yearProject assignment20,00Deze opdracht is verplicht. Je kan niet deelnemen aan het examen als je deze opdracht niet gemaakt hebt.
Evaluation(s) for re-sit exam
MomentForm%Remark
Academic yearKnowledge test100,00Schriftelijk examen op 100% van de punten.