Artesis Plantijn Hogeschool Antwerpen
Management en Communicatie
campus Meistraat
Meistraat 5 - 2000 Antwerpen
T +32 3 220 55 20 - F +32 3 220 55 59
mc@ap.be
Français I/1-228314/1699/1920/1/81
Study guide

Français I/1-2

28314/1699/1920/1/81
Academic year 2019-20
Is found in:
  • Bachelor of Office Management, programme stage 1
This is a single course unit.
Study load: 3 credits
It is not possible to enrol in this course unit under
  • exam contract (to obtain a credit).
  • exam contract (to obtain a degree).
Co-ordinator: Leenkneght Inge
Other teaching staff: Dockx Peggy
Languages: French
Scheduled for: Module 1 + Module 2
This course unit is marked out of 20 (rounded to an integer).
Possible deadlines for learning account: 15.10.2019 ()
Re-sit exam: is possible.
Possibility of tolerance: This course unit is eligible for tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 78,00 hours

Prerequisites

There are no prerequisites for this course.

Learning outcomes (list)

The Bachelor Office Management works punctually, quickly, efficiently, orderly and accurately.
the student can spell a name, email address etc.
the student can note and to communicate a phone number
the student can count in French
expresses oneself in a grammatically correct way
The Bachelor Office Management is fluent in Dutch and at least 3 foreign languages ??(E, FR, D, S). The Bachelor Office Management maintains internal, external and intercultural communication both in writing and orally (telephony, communication, correspondence, taking minutes ...). The Bachelor Office Management can correctly assess and respond to the questions and wishes of stakeholders, he / she reacts empathically in all professional situations and always shows discretion in accordance with professional ethics and corporate culture.
the student can take an order (by phone)
the student can signal an error on an invoice
the student can receive a customer
the student can receiving a customer at his/her stand
the student can present a product
the student can understand and record a voicemail
the student can repeats and deepen grammar of secundary education
the student can Guiding someone in his / her business
the student can communicate information (price, discount, delivery time, ...), both orally and in writing
the student can obtain information relative to a fair (stand, registration ...)
the student can request information (price, discount, delivery time, ...), both orally and in writing
the student can relatively fluent oral and written translation
the student can understanding guidelines and communicate about the packaging, shipping method, transport
the student can introduce oneself and explain his / her position in the company
the student can Making exercises on grammar
(leeg)
the student can use the basic business vocabulary, both orally and in writing
the student communicate regarding payment, payment method, ...
the student converse with business partners
the student can look up the correct pronunciation independently (The student has a clear pronunciation.)
the student can present a person and to amplify his or her function
the student can pass or change an order , by phone or by mail
gives a smooth and spontaneous presentation on a medical-related topics, and answered questions from the audience
uses correct pronunciation
writes short, medical related texts (eg on social security, diseases, hospitals, news, ...)
The Bachelor Office Management can search, collect and archive classic and digital information. To this end, the Bachelor Office Management uses up-to-date file systems, filing and archiving methods and ICT technology (document management systems) and ensures efficient information flow and processing.
the student can Using a dictionary efficiently
The Bachelor Office Management shows an active attitude towards professional development, realizes the need for lifelong learning and is prepared to continue training. The Bachelor Office Management pays attention to new trends, accepts comments and learns from its own mistakes.
the student can look up the correct pronunciation independently (The student has a clear pronunciation.)
The Bachelor Office Management has insight in and knowledge of accounting, software for static processing, social security, personnel management, marketing, sales techniques and quality assurance. The Bachelor Office Management can also process, analyze, monitor and report on company results, personnel- commercial- and financial data. The Bachelor Office Management can manage budgets and CRM systems.
the student can book a train or plane ticket (phone or email)
The Bachelor Office Management has knowledge of the policy and organization of our health care system, of internal structures within certain health care facilities and their interaction with external structures. The Bachelor Office Management can apply medical registration, nomenclature and accounting procedures. The Bachelor Office Management has a practical background knowledge of anatomy, physiology, pharmacology and pathology. The Bachelor Office Management can apply first aid techniques and register a number of simple medical data of the patient (height, weight, ...).
the student can write a short business mail (with appropriate salutation, closing formula, style and vocabulary)
From a clear insight in the organization of what needs to be done, The Bachelor Office Management can work both systematically and thematically. The Bachelor Office Management takes responsibility for this and performs coordinating tasks within the office. The Bachelor Office Management can deal with stress situations, reacts efficiently, flexibly and courteously under all circumstances.
the student can reserve a hotel (by phone or email)
de student can make , postpone or cancel an arrangment
The Bachelor Office Management plans, coordinates and organizes manager actions, events, meetings, conferences, business trips and appointments with customers and external commercial contacts. The Bachelor Office Management understands the requirements for the preparation and organization of meetings and helps to monitor decision-making. The Bachelor Office Management organizes and coordinates the secretariat, determines the work schedule at the secretariat, coordinates and advises on the introduction of new procedures and directs the logistics secretariat.
the student can propose a schedule
The Bachelor Office Management shows an active attitude towards professional development, realizes the need for lifelong learning and is prepared to continue training. The Bachelor Office Management pays attention to new trends, accepts comments and learns from its own mistakes.
the student can communicate about and to solve a problem
the student can communicate problems and offer solutions
the student can urge the customer to pay by phone or in writing

Study material (list)

Mandatory€ 11,50
Mandatory
  • Author: Raes MA ea
Mandatory
  • Author: Mitchell, M ea
Electronic Learning EnvironmentMandatory
  • Author: AP Hogeschool Antwerpen

Educational organisation (list)

Exam duration
Estimated time for testing4,00 hours
Learning Activities
Lectures and / or tutorials18,00 hours
Practicum12,00 hours
Work time outside of contact hours44,00 hours

Evaluation (list)

Evaluation(s) for first exam chance
MomentForm%Remark
Academic yearContinuous test assessment (Permanent evaluation)30,00Permanente evaluaties tijdens M1 en M2
Academic yearKnowledge test70,00Schriftelijk examen over alle leerstof van M1 en M2
Evaluation(s) for re-sit exam
MomentForm%Remark
Academic yearKnowledge test100,00Schriftelijk examen over alle leerstof van M1 en M2