Academic year
2021-22
Is found in:
- Associate Degree of Hospitality Management, programme stage 2
This is a single course unit.
Study load:
5 credits
Teaching staff: Van den Broeck Peter, Van Thiel Daniel
Languages: Dutch
This course unit is marked out of 20 (rounded to an integer).
Prerequisites
There are no prerequisites for this course.
Re-sit exam: is possible.
Possibility of tolerance: This course unit is eligible for tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 130,00 hours
Learning outcomes (list)
01: Daily Operation: Acts from a current knowledge of the hospitality industry and assumes responsibility for the proper daily operation of their own department.
| The student analyzes a department of the organization and its environment.
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| The student evaluates the growth opportunities, core competencies, and value position of a department of the organization.
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| The student analyzes the product portfolio and learns how the organization's department radically innovates on customer value
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04: Inform and advise guests/customers: Informs and advises guests/customers, taking into account their individual wants and needs and using appropriate sales techniques.
| The student determines customer needs and perceptions of quality.
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| The student aims to build long-term relationships with a focus on customer satisfaction and loyalty.
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| The student analyzes and improves the service process for greater convenience.
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| The student analyzes customer behavior and looks out for customer retention.
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05: Rental/sales department mapping and lifelong learning: Mapped the rental/sales of products and services within own department. Based on developments in their own field, limited market studies, an assessment of the demand and desires of their intended guests/customers, and the set objectives, the graduate makes adjustments in consultation with management.
| The student analyzes the adoption of new services and at the same time the resistance to them
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06: Promote Department Activities: Conducts promotion of own department's activities and uses appropriate information and communication tools to do so.
| The student individually realizes a marketing plan of a department.
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| The student presents the department's individually realized marketing plan.
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Educational organisation (list)
Evaluation (list)
Evaluation(s) for first exam chance
| Moment | Form | % | Remark |
| Academic year | Knowledge test | 40,00 | |
| Academic year | Project assignment | 20,00 | |
| Academic year | Skills assessment hands off | 40,00 | |
Evaluation(s) for re-sit exam
| Moment | Form | % | Remark |
| 2nd examination period | Knowledge test | 40,00 | |
| 2nd examination period | Project assignment | 20,00 | |
| 2nd examination period | Skills assessment hands off | 40,00 | |