Academic year
2021-22
Is found in:
- Associate Degree of Hospitality Management, programme stage 1
This is a single course unit.
Study load:
3 credits
Teaching staff: Fierens Koen, Van Thiel Daniel
Languages: Dutch
Scheduled for: Semester 1
This course unit is marked out of 20 (rounded to an integer).
Prerequisites
There are no prerequisites for this course.
Re-sit exam: is possible.
Possibility of tolerance: This course unit is eligible for tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 78,00 hours
Learning outcomes (list)
12: Multilingual Functional Communication: Communicates functionally with guests, customers, suppliers and colleagues in a cross-cultural and multilingual context.
| The student communicates in an empathetic, structured, persuasive and respectful manner with guests/customers, colleagues and suppliers in the daily practice of the lodging, restaurant and catering industry
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| The student communicates constructively and compomisively in conflict situations from daily practice in the lodging, restaurant and catering industry
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| The student responds adequately to resistance and aggression from interlocutors in the daily practice of the lodging, restaurant and catering industry
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| The student responds to nonverbal messages and grooms his/her own body language in the daily practice of the lodging, restaurant and catering industry
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| The student efficiently consults Internet resources related to the lodging, restaurant, and catering industry
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| The student communicates in a clear, courteous, and linguistically correct manner through a variety of written media in the daily practice of the lodging, restaurant, and catering industry
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| The student adapts the style of his/her written communication to the profile of the target audience
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| The student sends and answers emails in clear and correct Dutch on a wide range of topics related to the lodging, restaurant and catering industry
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| The student will conduct fluent conversations in Dutch (by phone and face-to-face) on a wide range of topics related to the lodging, restaurant and catering industry
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Study material (list)
MandatoryEducational organisation (list)
Evaluation (list)
Evaluation(s) for first exam chance
| Moment | Form | % | Remark |
| Academic year | Knowledge test | 50,00 | |
| Academic year | Skills assessment simulation | 50,00 | |
Evaluation(s) for re-sit exam
| Moment | Form | % | Remark |
| 2nd examination period | Knowledge test | 50,00 | |
| 2nd examination period | Skills assessment simulation | 50,00 | |