01: Daily Operation: Acts from a current knowledge of the hospitality industry and assumes responsibility for the proper daily operation of their own department.
| The student facilitates the daily operation of the department.
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| The student acts proactively within their assigned professional activities.
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| The student acts independently with a service attitude.
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| The student solves standard problems within their own range of tasks autonomously .
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| The student takes responsibility for achieving personal outcomes.
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| The student acts in a solution-oriented manner and asks for help at the right time
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02: Organize, coordinate and evaluate department-specific activities: Organizes department-specific hospitality activities and coordinates and evaluates their implementation.
| The student organizes and follows up on departmental activities.
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| The student works methodically and sets priorities.
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| The student evaluates the organization of departmental activities.
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| The student reflects on their own work.
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04: Inform and advise guests/customers: Informs and advises guests/customers, taking into account their individual wants and needs and using appropriate sales techniques.
| The student acts on the basis of accurate professional knowledge (regarding products and services)
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| The student informs guests/customers in a customer-oriented manner.
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| The student independently informs guests/customers using appropriate sales techniques.
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| The student analyzes customer needs and links them to appropriate sales techniques
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05: Rental/sales department mapping and lifelong learning: Mapped the rental/sales of products and services within own department. Based on developments in their own field, limited market studies, an assessment of the demand and desires of their intended guests/customers, and the set objectives, the graduate makes adjustments in consultation with management.
| The student provides advice for adjusting the operation of their own department based on new information and trends.
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06: Promote Department Activities: Conducts promotion of own department's activities and uses appropriate information and communication tools to do so.
| The student adequately promotes activities of their own department.
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07: Work professionally and apply safety regulations: Acts in accordance with hygiene, maintenance, safety and other applicable legislation and ensures compliance within own department.
| The student acts in accordance with applicable laws.
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| The student works accurately and delivers quality work according to company standards.
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| The student works with an eye for safety, the environment and welfare.
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| The student is aware of applicable food safety laws, is able to identify violations and make adjustments as needed.
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08: Manage Stock Department: Checks, records and manages stock, orders and deliveries of own department.
| The student independently places orders from their own department.
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| The student will independently receive and check deliveries from their own department
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| The student independently monitors their own department's inventory.
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09: Perform administration and accounting department: Performs and follows up on administration and accounting of own department according to legal standards. The graduate uses appropriate software for this purpose.
| The student will act in accordance with applicable tax laws when performing their own basic administrative duties.
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| The student performs basic administrative tasks of their own department independently.
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| The student will use administrative and/or accounting software correctly according to their assigned duties.
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| The student performs basic accounting tasks of their own department independently (closing cash register, invoicing, etc.).
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10: Contribute to human resources management, coaching and training department: Contributes to the management of human resources and the coaching and training of employees and trainees within own department.
| The student sends (an) other staff member(s).
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| The student provides task-based feedback
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| The student plans the operational activities of the team and makes adjustments as needed.
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| The student reflects on their own coaching in the workplace.
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| The student will give an opinion when hiring an employee
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11: Working in Team: Works in a team-oriented manner in an intercultural and/or multidisciplinary professional environment. The graduate plans and directs the operational work of the team.
| The student works in a team-oriented manner in an intercultural and/or multidisciplinary professional environment;
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| The student implements flexibly changing work schedules and assignments.
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| Student assumes responsibility for driving collective outcomes
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12: Multilingual Functional Communication: Communicates functionally with guests, customers, suppliers and colleagues in a cross-cultural and multilingual context.
| The student communicates appropriately (i.e., according to company standards) with guests/customers, suppliers, and colleagues on a daily basis.
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| The student independently and effectively sends and responds to standardized emails
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14L: Communicates in multiple languages when performing daily tasks.
| The student communicates fluently with guests, suppliers and colleagues in Dutch, French or English in daily practice
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| The student conducts spontaneous back-and-forth conversation (telephone and face-to-face) in a reasonably fluent manner in Dutch, French and English.
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| The student fluently informs guests in Dutch, French and English on a wide range of topics.
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| The student responds to (oral/written/digital) complaints in a reasoned and polite manner in Dutch, French and English.
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| The student consults with other departments within the company and with external services in Dutch, French and English.
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| The student effectively sends extensive emails in Dutch, French and English.
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13L: Coordinate reception and rental/sales: Coordinates the reception and rental/sales of products and services in coordination with various departments.
| The student coordinates the reception in coordination with various departments.
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| The student coordinates the rental/sale of products and services in coordination with various departments
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