Artesis Plantijn Hogeschool Antwerpen
Management en Communicatie
campus Meistraat
Meistraat 5 - 2000 Antwerpen
T +32 3 220 55 20 - F +32 3 220 55 59
mc@ap.be
Commercial skills and deontology29924/2182/2122/1/13
Study guide

Commercial skills and deontology

29924/2182/2122/1/13
Academic year 2021-22
Is found in:
  • Bachelor of Business Management, programme stage 3
    Specialisation:
    • Finance and Insurance
This is a single course unit.
Study load: 3 credits
Co-ordinator: Galle Nele
Languages: Dutch
Scheduled for: Semester 1
This course unit is marked out of 20 (rounded to an integer).
Possible deadlines for learning account: 15.10.2021 ()
Re-sit exam: is possible.
Possibility of tolerance: This course unit is eligible for tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 75,00 hours

Prerequisites

having passed, or having a tolerated mark for Commercial skills.

Learning outcomes (list)

The student communicates within the specific professional context
The student handles a business conversation with a prospect/lead/client
The student communicates internationally
The student conducts a professional telephone conversation
The student acts deontologically and ethically
The student is familiar with basic sales techniques in conversation with aclient
The student is customer focused
The student presents himself/herself in a professional manner to a business contact or client
The student can conducts an advisory sales pitch
The student acts professionally in a business environment
The student is aware of verbal and non-verbal behaviour in a business environment

Study material (list)

Mandatory
  • Author: Stefan Renkena

Educational organisation (list)

Learning Activities
Lectures and / or tutorials24,00 hours
Work time outside of contact hours51,00 hours

Evaluation (list)

Evaluation(s) for first exam chance
MomentForm%Remark
Semester 1Skills assessment hands on60,00
Evaluation(s) for re-sit exam
MomentForm%Remark
2nd examination periodSkills assessment hands on60,00
Evaluation(s) for both exam chances, not reproducible in re-sit exam
MomentForm%Remark
Semester 1Portfolio40,00