Artesis Plantijn Hogeschool Antwerpen
Business en Recht
Commercial Training35279/3095/2324/1/08
Study guide

Commercial Training

35279/3095/2324/1/08
Academic year 2023-24
Is found in:
  • Bachelor of Business Management, programme stage 2
    Specialisation:
    • Finance and Insurance
This is a single course unit.
Study load: 3 credits
It is not possible to enrol in this course unit under
  • exam contract (to obtain a credit).
  • exam contract (to obtain a degree).
Teaching staff: Frans Emilie, Vanormelingen Christine
Languages: Dutch
Scheduled for: Semester 1
This course unit is marked out of 20 (rounded to an integer).
Possible deadlines for learning account: 15.10.2023 ()
Re-sit exam: is possible.
Possibility of deliberation/tolerance: This course unit is eligible for deliberation/tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 78,00 hours

Prerequisites

There are no prerequisites for this course.

Learning outcomes (list)

OLR FV 4.0 - The bachelor BM/FV displays a diversity-conscious and coaching attitude towards client- and service oriented operations and independently builds a professional network with (inter)national stakeholders.
You will independently build an incipient network with relevant stakeholders from your field.
You communicate in a customer-oriented and customer-friendly manner to various stakeholders.
You identify customer needs during a conversation with a customer.
You smoothly introduce yourself to a stakeholder from your field.
You conduct a customer-focused remote conversation with a client.
OLR FV 7.1 - The bachelor BM/FV can communicate professionally, in spoken and written Dutch, using jargon particular to the trade.
You will adhere to the rules of courtesy and produce respectful conversations with customers, business partners and colleagues.
You use limited professional jargon.
OLR FV 9.0 - The bachelor BM/FV operates in a way that is ethical and deontological, and with corporate social responsibility.
You will conduct a conversation with the customer in a deontological

Study material (list)

Mandatory
Mandatory
  • Author: Stefan Renkena

Educational organisation (list)

Learning Activities
Practicum24,00 hours
Work time outside of contact hours54,00 hours

Evaluation (list)

Evaluation(s) for first exam chance
MomentForm%Remark
1st examination periodSkills assessment during the examination series70,00Casus
Gesloten boek
2nd examination periodSkills assessment permanently during class weeks (Permanent evaluation)10,00Vaardigheidsoefeningen tijdens de les
Evaluation(s) for re-sit exam
MomentForm%Remark
2nd examination periodSkills assessment during the examination series80,00CasusGesloten boek
Evaluation(s) for both exam chances, not reproducible in re-sit exam
MomentForm%Remark
1st examination periodSkills assessment permanently during class weeks (Permanent evaluation)20,00Gedragsobservatie