Academic year
2023-24
Is found in:
- Associate Degree of Hospitality Management, programme stage 1
This is a single course unit.
Study load:
3 credits
Contract restriction: exam contract can only be followed if different evaluation forms and the like.
Teaching staff: Van Thiel Daniel
Languages: Dutch
Scheduled for: Semester 2
This course unit is marked out of 20 (rounded to an integer).
Prerequisites
There are no prerequisites for this course.
Re-sit exam: is possible.
Possibility of tolerance: This course unit is eligible for tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 78,00 hours
Learning outcomes (list)
01: Daily Operation: Acts from a current knowledge of the hospitality industry and assumes responsibility for the proper daily operation of their own department.
| The student will interpret the responsibilities of and interrelationships among hotel employees
|
| The student will gain an understanding of the operational front office and housekeeping activities within various types of hotels
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| The student will describe various reservation channels and the role of front office information and GDS systems within the overall reservation process
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| The student interprets the importance of internal and external lines of communication from Front Office and Housekeeping
|
02: Organize, coordinate and evaluate department-specific activities: Organizes department-specific hospitality activities and coordinates and evaluates their implementation.
| The student will describe common check-in and check-out procedures
|
| The student chooses appropriate activities within the reception department on the basis of a case study
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| The student will gain insight into the basic principles of the front office module of a Property Management System and process data related to front office activities in the OPERA PMS Front Office System.
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04: Inform and advise guests/customers: Informs and advises guests/customers, taking into account their individual wants and needs and using appropriate sales techniques.
| The student manages guest profiles and reservations through OPERA
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| The student will present step-by-step solutions to potential problems with guests
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| The student analyzes hotel room rates and explains them in their own words
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07: Work professionally and apply safety regulations: Acts in accordance with hygiene, maintenance, safety and other applicable legislation and ensures compliance within own department.
| The student will prepare a work instruction for the housekeeping department, taking into account ergonomic aspects
|
Study material (list)
Mandatory- Author: S. Cackaert/P. Goyvaerts/E. Hermans/F. Loiseaux/F. Malbrancke/H. Nicolay/A Remeysen/K. Vekemans
Educational organisation (list)
Evaluation (list)
Evaluation(s) for first exam chance
| Moment | Form | % | Remark |
| 1st examination period | Knowledge and comprehension test during the examination series | 25,00 | Hotel organisatie |
| 1st examination period | Skills assessment during the examination series | 60,00 | oefeningen m.b.t. Property Management Systeem (PMS) systeem |
| 1st examination period | Skills assessment permanently during class weeks (Permanent evaluation) | 15,00 | Bespreking actualiteit binnen de sector. |
Evaluation(s) for re-sit exam
| Moment | Form | % | Remark |
| 2nd examination period | Knowledge and comprehension test during the examination series | 25,00 | Hotelorganisatie |
| 2nd examination period | Skills assessment during the examination series | 15,00 | Bespreking actualiteit binnen de sector. |
| 2nd examination period | Skills assessment during the examination series | 60,00 | Als de student in de eerste examenperiode voor dit deelexamen (PMS Systeem) een deelcijfer behaalt dat ten minste 10 op 20 bedraagt, dan wordt dit deelcijfer overgedragen naar de tweede examenperiode en kan de student dit deelexamen niet hernemen in de tweede examenperiode |