Academic year
2023-24
Is found in:
- Associate Degree of Hospitality Management, programme stage 1
This is a single course unit.
Study load:
3 credits
Teaching staff: Cuypers Maryse, Van Thiel Daniel
Languages: English
Scheduled for: Semester 1
This course unit is marked out of 20 (rounded to an integer).
Prerequisites
There are no prerequisites for this course.
Re-sit exam: is possible.
Possibility of tolerance: This course unit is eligible for tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 78,00 hours
Learning outcomes (list)
12: Multilingual Functional Communication: Communicates functionally with guests, customers, suppliers and colleagues in a cross-cultural and multilingual context.
| The student conducts conversations in English (telephone and face-to-face) in standard situations from the lodging, restaurant and catering industry
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| The student will explain the English vocabulary learned from the lodging, restaurant and catering industries
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| The student will answer common questions from guests/customers, colleagues and suppliers in English (verbal and written)
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| The student sends and responds to emails in clear English on standard topics from the lodging, restaurant and catering industry
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| The student notes in clear English information from conversations in standard situations from the lodging, restaurant and catering industry
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| The student will respond in English to standard complaints from guests/customers and suppliers (verbal and written)
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| The student will make effective arrangements in English with their peers and suppliers (verbally and in writing)
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Study material (list)
MandatoryEducational organisation (list)
Evaluation (list)
Evaluation(s) for first exam chance
| Moment | Form | % | Remark |
| 1st examination period | Skills assessment during the examination series | 50,00 | schriftelijk + mondeling |
| 1st examination period | Skills assessment permanently during class weeks (Permanent evaluation) | 50,00 | schriftelijk |
Evaluation(s) for re-sit exam
| Moment | Form | % | Remark |
| 2nd examination period | Skills assessment during the examination series | 100,00 | schriftelijk + mondeling |