Academic year
2023-24
Is found in:
- Associate Degree of Hospitality Management, programme stage 2
This is a single course unit.
Study load:
3 credits
Teaching staff: Van Thiel Daniel
Languages: Dutch
Scheduled for: Semester 1
This course unit is marked out of 20 (rounded to an integer).
Prerequisites
There are no prerequisites for this course.
Re-sit exam: is possible.
Possibility of tolerance: This course unit is eligible for tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 78,00 hours
Learning outcomes (list)
01: Daily Operation: Acts from a current knowledge of the hospitality industry and assumes responsibility for the proper daily operation of their own department.
| The student applies current events to the field of lodging management.
|
| The student applies the hospitality model to a lodging facility.
|
| The student recognizes different forms of batting and knows the specific differences.
|
| The student situates functions of a Rooms Division department and of other departments in an organizational chart.
|
| The student will describe and explain the duties of managerial and executive staff in a Rooms Division department and in other departments.
|
| The student will know the SOPs of the front desk and reservations department.
|
| The student explains and applies professional terms in English that are common in the international hotel industry
|
04: Inform and advise guests/customers: Informs and advises guests/customers, taking into account their individual wants and needs and using appropriate sales techniques.
| The student recognizes problems with guests and handles them correctly.
|
05: Rental/sales department mapping and lifelong learning: Mapped the rental/sales of products and services within own department. Based on developments in their own field, limited market studies, an assessment of the demand and desires of their intended guests/customers, and the set objectives, the graduate makes adjustments in consultation with management.
| The student calculates a selling price and costs in a Rooms Division
|
| The student will know the operation of a channel manager, distribution channels and international reservation systems.
|
| The student will calculate the occupancy, average price, revpar and yield (KPIs)of an accommodation.
|
| The student applies revenant management.
|
| The student will analyze and interpret a hotel's KPIs and establish a budget.
|
| The student will know the different possibilities of up selling and cross selling.
|
10: Contribute to human resources management, coaching and training department: Contributes to the management of human resources and the coaching and training of employees and trainees within own department.
| The student will calculate the minimum staffing requirements and prepare a staffing plan (hourly schedule).
|
Study material (list)
Mandatory Mandatory Educational organisation (list)
Evaluation (list)
Evaluation(s) for first exam chance
| Moment | Form | % | Remark |
| 1st examination period | Knowledge and comprehension test during the examination series | 75,00 | |
| 1st examination period | Skills assessment permanently during class weeks (Permanent evaluation) | 25,00 | Verwerkingsopdrachten bij de leerstof doorheen de hele module. |
Evaluation(s) for re-sit exam
| Moment | Form | % | Remark |
| 2nd examination period | Knowledge and comprehension test during the examination series | 75,00 | |
| 2nd examination period | Skills assessment during the examination series | 25,00 | Voor meer info bij de opdrachten zie Digitap. |