Academic year
2023-24
Is found in:
- Associate Degree of Hospitality Management, programme stage 2
This is a single course unit.
Study load:
3 credits
Teaching staff: Cuypers Maryse, Van Thiel Daniel
Languages: English
Scheduled for: Semester 1
This course unit is marked out of 20 (rounded to an integer).
Prerequisites
There are no prerequisites for this course.
Re-sit exam: is possible.
Possibility of tolerance: This course unit is eligible for tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 78,00 hours
Learning outcomes (list)
12: Multilingual Functional Communication: Communicates functionally with guests, customers, suppliers and colleagues in a cross-cultural and multilingual context.
| The student communicates effectively in English in various specific situations from the hotel industry.
|
| The student uses the learned English vocabulary in appropriate situations.
|
| The student responds appropriately in English to various complaints from hotel guests in simulated practical situations.
|
| The student will fluently answer potential questions from hotel guests in English.
|
| The student answers questions about read English information and texts related to the hotel industry.
|
| The student will write a correct email to potential guests in English.
|
| The student fluently conducts a telephone conversation in English in a simulated hotel situation.
|
14L: Communicates in multiple languages when performing daily tasks.
| The student communicates in English when performing daily tasks.
|
Study material (list)
MandatoryEducational organisation (list)
Evaluation (list)
Evaluation(s) for first exam chance
| Moment | Form | % | Remark |
| 1st examination period | Skills assessment during the examination series | 50,00 | schriftelijk examen |
| 1st examination period | Skills assessment permanently during class weeks (Permanent evaluation) | 50,00 | toetsing tijdens lesweken van zowel schriftelijke als mondelinge vaardigheden |
Evaluation(s) for re-sit exam
| Moment | Form | % | Remark |
| 2nd examination period | Skills assessment during the examination series | 100,00 | schriftelijke en mondelinge vaardigheden |