02: Organize, coordinate and evaluate department-specific activities: Organizes department-specific hospitality activities and coordinates and evaluates their implementation.
| The student organizes departmental hospitality activities and coordinates and evaluates their implementation. |
03: Compose offerings department: Compiles a balanced, quality and commercially profitable offer within own department.
| The student will put together a balanced, quality and commercially viable offering within their own department. |
04: Inform and advise guests/customers: Informs and advises guests/customers, taking into account their individual wants and needs and using appropriate sales techniques.
| The student will inform and advise the guest/customer, taking into account their individual wants and needs and using appropriate selling techniques. |
05: Rental/sales department mapping and lifelong learning: Mapped the rental/sales of products and services within own department. Based on developments in their own field, limited market studies, an assessment of the demand and desires of their intended guests/customers, and the set objectives, the graduate makes adjustments in consultation with management.
| The student formulates an opinion on the adjustment of the products/services within their own department based on developments in their own field, consulting limited market studies, an estimate of the demand and wishes of the intended guests/customers and the set objectives. |
06: Promote Department Activities: Conducts promotion of own department's activities and uses appropriate information and communication tools to do so.
| The student promotes the activities of his/her department and uses adequate means of information and communication for this purpose. |
07: Work professionally and apply safety regulations: Acts in accordance with hygiene, maintenance, safety and other applicable legislation and ensures compliance within own department.
| The student acts and ensures compliance with hygiene, maintenance, safety and other applicable legislation within their own department. |
08: Manage Stock Department: Checks, records and manages stock, orders and deliveries of own department.
| The student provides support in managing the department's inventory (checking and recording stock, orders and deliveries). |
09: Perform administration and accounting department: Performs and follows up on administration and accounting of own department according to legal standards. The graduate uses appropriate software for this purpose.
| The student assists in the administration and accounting of their own department taking into account the legal standards and using the appropriate software. |
10: Contribute to human resources management, coaching and training department: Contributes to the management of human resources and the coaching and training of employees and trainees within own department.
| The student supports the human resources department with regard to the training and coaching of employees and trainees within their own department. |
11: Working in Team: Works in a team-oriented manner in an intercultural and/or multidisciplinary professional environment. The graduate plans and directs the operational work of the team.
| The student plans and makes adjustments to the operational activities of the team. |
14L: Communicates in multiple languages when performing daily tasks.
| The student communicates in multiple languages when performing daily tasks. |
13L: Coordinate reception and rental/sales: Coordinates the reception and rental/sales of products and services in coordination with various departments.
| The student coordinates the reception and rental/sales of products and services in coordination with various departments. |