Academic year
2024-25
Is found in:
- Associate Degree of Hospitality Management, programme stage 1
This is a single course unit.
Study load:
3 credits
Contract restriction: exam contract can only be followed if different evaluation forms and the like.
Teaching staff: Van Thiel Daniel
Languages: Dutch
Scheduled for: Semester 2
This course unit is marked out of 20 (rounded to an integer).
Prerequisites
There are no prerequisites for this course.
Re-sit exam: is possible.
Possibility of tolerance: This course unit is eligible for tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 78,00 hours
Learning outcomes (list)
You draw up schedules and task allocations for your own department, follow them up and make adjustments where necessary.
| You describe different booking channels and the role of front-office information and GDS systems within the overall booking process |
| You point out the responsibilities of and the interrelationships between hotel employees |
| You choose adapted activities within the reception department based on a case study |
You are jointly responsible for running a current, profitable and efficient rental and/or sales policy of the department.
| You manage guest profiles and reservations via OPERA |
| You describe common check-in and check-out procedures |
You formulate advice on adjusting a product/service based on developments in your own area of expertise, limited market studies, an estimate of the demand and wishes of the intended guests/customers and the set objectives.
| You analyse hotel room rates and explain them in your own words. |
| You present step-by-step solutions to potential problems with guests |
You communicate from a hospitality fundamental attitude, both in writing and orally, with attention to the diverse and multilingual work context.
| You interpret the importance of internal and external lines of communication from Front Office and Housekeeping |
Study material (list)
Mandatory- Author: S. Cackaert/P. Goyvaerts/E. Hermans/F. Loiseaux/F. Malbrancke/H. Nicolay/A Remeysen/K. Vekemans
Educational organisation (list)
Evaluation (list)
Evaluation(s) for first exam chance
| Moment | Form | % | Remark |
| Eerste examenperiode | Knowledge and comprehension test during the examination series | 25,00 | Hotel organisatie |
| Eerste examenperiode | Skills assessment during the examination series | 60,00 | oefeningen m.b.t. Property Management Systeem (PMS) systeem |
| Eerste examenperiode | Skills assessment permanently during class weeks (Permanent evaluation) | 15,00 | Bespreking actualiteit binnen de sector. |
Evaluation(s) for re-sit exam
| Moment | Form | % | Remark |
| 2nd examination period | Knowledge and comprehension test during the examination series | 25,00 | Hotelorganisatie |
| 2nd examination period | Skills assessment during the examination series | 15,00 | Bespreking actualiteit binnen de sector. |
| 2nd examination period | Skills assessment during the examination series | 60,00 | Als de student in de eerste examenperiode voor dit deelexamen (PMS Systeem) een deelcijfer behaalt dat ten minste 10 op 20 bedraagt, dan wordt dit deelcijfer overgedragen naar de tweede examenperiode en kan de student dit deelexamen niet hernemen in de tweede examenperiode |