Academic year
2024-25
Is found in:
- Associate Degree of Hospitality Management, programme stage 1
This is a single course unit.
Study load:
3 credits
Teaching staff: Coraj Rudina
Languages: French
Scheduled for: Semester 1
This course unit is marked out of 20 (rounded to an integer).
Prerequisites
There are no prerequisites for this course.
Re-sit exam: is possible.
Possibility of tolerance: This course unit is eligible for tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 78,00 hours
Learning outcomes (list)
You communicate from a hospitality fundamental attitude, both in writing and orally, with attention to the diverse and multilingual work context.
| You receive customers professionally in French in a general context. |
| You receive customers in a professional manner in French at the hotel reception (customers with and without reservations). |
| Explaining the services and facilities of the hotel/room to customers. |
| You help customers in a professional manner in French to reserve a table in the restaurant. |
| You assist customers in a professional manner in French when booking a hotel room by telephone and online. |
| You know the answer to some simple questions about French culture (National Holiday, gastronomic specialities, meals). |
| You communicate, both verbally and in writing, in a courteous and respectful manner with hotel guests. |
Study material (list)
Mandatory Mandatory Mandatory Educational organisation (list)
Evaluation (list)
Evaluation(s) for first exam chance
| Moment | Form | % | Remark |
| Eerste examenperiode | Knowledge and comprehension test permanently during class weeks (Permanent evaluation) | 50,00 | |
| Eerste examenperiode | Skills assessment during the examination series | 50,00 | |
Evaluation(s) for re-sit exam
| Moment | Form | % | Remark |
| 2nd examination period | Knowledge and comprehension test during the examination series | 50,00 | |
| 2nd examination period | Skills assessment during the examination series | 50,00 | |