Academic year
2024-25
Is found in:
- Associate Degree of Hospitality Management, programme stage 1
This is a single course unit.
Study load:
3 credits
Co-ordinator: Cuypers Maryse
Languages: English
Scheduled for: Semester 1
This course unit is marked out of 20 (rounded to an integer).
Prerequisites
There are no prerequisites for this course.
Re-sit exam: is possible.
Possibility of tolerance: This course unit is eligible for tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 78,00 hours
Learning outcomes (list)
You communicate from a hospitality fundamental attitude, both in writing and orally, with attention to the diverse and multilingual work context.
| You answer common questions from guests/customers, colleagues and suppliers in English (orally and in writing) |
| You make effective arrangements in English with his colleagues and suppliers (verbally and in writing) |
| You note in clear English information from conversations in standard situations from the accommodation, restaurant and catering sector |
| You will send and answer e-mails in clear English on standard topics from the accommodation, restaurant and catering sector |
| You will translate learned English vocabulary from the accommodation, restaurant and catering sector into Dutch and vice versa. |
| You conduct conversations (telephone and face-to-face) in English in standard situations from the accommodation, restaurant and catering sector |
You conduct promotion through various channels and build lasting customer relationships.
| You use adequate information and communication tools for promotion. |
Study material (list)
(course) material on the electronic learning platform digitapMandatoryEducational organisation (list)
Evaluation (list)
Evaluation(s) for first exam chance
| Moment | Form | % | Remark |
| 1st examination period | Skills assessment during the examination series | 50,00 | schriftelijk + mondeling |
| 1st examination period | Skills assessment permanently during class weeks (Permanent evaluation) | 50,00 | schriftelijk + mondeling |
Evaluation(s) for re-sit exam
| Moment | Form | % | Remark |
| 2nd examination period | Skills assessment during the examination series | 100,00 | schriftelijk + mondeling |