Academic year
2024-25
Is found in:
- Associate Degree of Hospitality Management, programme stage 1
This is a single course unit.
Study load:
3 credits
Co-ordinator: Coraj Rudina
Languages: Dutch
Scheduled for: Semester 2
This course unit is marked out of 20 (rounded to an integer).
Prerequisites
There are no prerequisites for this course.
Re-sit exam: is possible.
Possibility of tolerance: This course unit is eligible for tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 78,00 hours
Learning outcomes (list)
You communicate from a hospitality fundamental attitude, both in writing and orally, with attention to the diverse and multilingual work context.
| You explain cultural differences. |
| You explain the impact of multiculturalism in the workplace. |
| You use various techniques to avoid miscommunication of non-verbal signals. |
| You analyse an intercultural problem using seen intercultural communication models. |
| You draft advice to avoid proposed intercultural conflicts. |
| You respond problem-solving to a given conflict in the workplace. |
| You critically evaluate the intercultural communication models seen. |
| You follow up on current events related to intercultural communication within your sector. |
| You will illustrate the importance of intercultural communication and how culture as a concept can shape thinking and action. |
Study material (list)
(course) material on the electronic learning platform digitapMandatoryEducational organisation (list)
Evaluation (list)
Evaluation(s) for first exam chance
| Moment | Form | % | Remark |
| 1st examination period | Skills assessment during the examination series | 40,00 | |
Evaluation(s) for re-sit exam
| Moment | Form | % | Remark |
| 2nd examination period | Skills assessment during the examination series | 100,00 | Uitgebreidere vaardigheidstoets met verschillende casussen. |
Evaluation(s) for both exam chances, not reproducible in re-sit exam
| Moment | Form | % | Remark |
| 1st examination period | Skills assessment permanently during class weeks (Permanent evaluation) | 60,00 | De vaardigheidstoets kan overgenomen worden in tweede examenkans. |