Academic year
2024-25
Is found in:
- Associate Degree of Hospitality Management, programme stage 2
This is a single course unit.
Study load:
3 credits
Teaching staff: Van Thiel Daniel
Languages: Dutch
Scheduled for: Semester 1
This course unit is marked out of 20 (rounded to an integer).
Prerequisites
There are no prerequisites for this course.
Re-sit exam: is possible.
Possibility of tolerance: This course unit is eligible for tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 78,00 hours
Learning outcomes (list)
You draw up schedules and task allocations for your own department, follow them up and make adjustments where necessary.
| You will calculate minimum staffing requirements and draw up a staffing plan (timetable). |
| You describe and explain the duties of managerial and executive staff of a Rooms Division department and of other departments. |
| You recognise different forms of exploitation and know the specific differences. |
| You know the SOPs of the reception and reservations department |
| You situate functions of a Rooms Division department and of other departments in an organisational chart. |
You are jointly responsible for running a current, profitable and efficient rental and/or sales policy of the department.
| You will analyse and interpret hotel KPIs and set a budget. |
| You calculate the occupancy, average price, revpar and yield (KPIs)of a lodging. |
| You calculate a sales price and costs in a Rooms Division |
| You know the different possibilities of up selling and cross selling. |
| You apply revenue management. |
You plan and organise your own work, reflect on your performance and are willing to learn.
| You apply current affairs to the field of accommodation management. |
You will coordinate the reception and rental/sales of products and services in coordination with the various departments, using multiple languages.
| You know the workings of a channel manager, distribution channels and international booking systems. |
You communicate from a hospitality fundamental attitude, both in writing and orally, with attention to the diverse and multilingual work context.
| You recognise problems with guests and deal with them correctly. |
Study material (list)
(course) material on the electronic learning platform digitapMandatory Hotel Front Office ManagementMandatory Educational organisation (list)
Evaluation (list)
Evaluation(s) for first exam chance
| Moment | Form | % | Remark |
| 1st examination period | Knowledge and comprehension test during the examination series | 75,00 | |
| 1st examination period | Skills assessment permanently during class weeks (Permanent evaluation) | 25,00 | Verwerkingsopdrachten bij de leerstof doorheen de hele module. |
Evaluation(s) for re-sit exam
| Moment | Form | % | Remark |
| 2nd examination period | Knowledge and comprehension test during the examination series | 75,00 | |
| 2nd examination period | Skills assessment during the examination series | 25,00 | Voor meer info bij de opdrachten zie Digitap. |