Academic year
2024-25
Is found in:
- Associate Degree of Hospitality Management, programme stage 2
This is a single course unit.
Study load:
3 credits
Co-ordinator: Storme Caroline
Languages: French
Scheduled for: Semester 1
This course unit is marked out of 20 (rounded to an integer).
Prerequisites
There are no prerequisites for this course.
Re-sit exam: is possible.
Possibility of tolerance: This course unit is eligible for tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 78,00 hours
Learning outcomes (list)
You will coordinate the reception and rental/sales of products and services in coordination with the various departments, using multiple languages.
| You communicate, both verbally and in writing, in a courteous and respectful manner with hotel guests. |
| Fluently writing and dictating telephone numbers in French. |
| You efficiently conduct telephone conversations on general and sector-related matters (transferring calls, taking messages, changing numbers, customer queries). |
| You explain to customers how to find their way around both on the street and on public transport (metro). |
| You efficiently advise customers in French about restaurants, hotels and activities or places of interest. |
| You use, both orally and in writing, French sector-related vocabulary (= extension of French I). |
| You know the answer to some simple questions about French culture (Paris, Les enfoirés). |
| You apply the grammatical rules of French correctly in writing. |
Study material (list)
Mandatory Mandatory - Author: Caroline Storme & Joëlle Raes
Mandatory Educational organisation (list)
Evaluation (list)
Evaluation(s) for first exam chance
| Moment | Form | % | Remark |
| Eerste examenperiode | Skills assessment during the examination series | 80,00 | schriftelijk examen
|
Evaluation(s) for re-sit exam
| Moment | Form | % | Remark |
| 2nd examination period | Skills assessment during the examination series | 80,00 | schriftelijk examen |
Evaluation(s) for both exam chances, not reproducible in re-sit exam
| Moment | Form | % | Remark |
| Eerste examenperiode | Skills assessment permanently during class weeks (Permanent evaluation) | 20,00 | toetsing van mondelinge vaardigheden |