Academic year
2024-25
Is found in:
- Associate Degree of Hospitality Management, programme stage 2
This is a single course unit.
Study load:
3 credits
Co-ordinator: Cuypers Maryse
Languages: English
Scheduled for: Semester 1
This course unit is marked out of 20 (rounded to an integer).
Prerequisites
There are no prerequisites for this course.
Re-sit exam: is possible.
Possibility of tolerance: This course unit is eligible for tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 78,00 hours
Learning outcomes (list)
You will coordinate the reception and rental/sales of products and services in coordination with the various departments, using multiple languages.
| You respond appropriately in English to various complaints from hotel guests in simulated real-life situations. |
| You smoothly answer possible questions from hotel guests in English. |
| You will answer questions on read English information and texts related to the hotel business. |
| You communicate in English when performing daily tasks. |
| You write an accurate e-mail to potential guests in English. |
| You smoothly conduct a telephone conversation in English in a simulated hotel situation. |
| You communicate efficiently in English in various specific situations from the hotel industry. |
Study material (list)
MandatoryEducational organisation (list)
Evaluation (list)
Evaluation(s) for first exam chance
| Moment | Form | % | Remark |
| Eerste examenperiode | Skills assessment during the examination series | 50,00 | schriftelijk examen |
| Eerste examenperiode | Skills assessment permanently during class weeks (Permanent evaluation) | 50,00 | toetsing tijdens lesweken van zowel schriftelijke als mondelinge vaardigheden |
Evaluation(s) for re-sit exam
| Moment | Form | % | Remark |
| 2nd examination period | Skills assessment during the examination series | 100,00 | schriftelijke en mondelinge vaardigheden |