You draw up schedules and task allocations for your own department, follow them up and make adjustments where necessary.
| You anticipate unexpected situations (illness, holiday request,...) by adjusting the department's staff planning. |
| You plan the operational work of the team. |
| You will draw up a timetable for departmental staff. |
You are jointly responsible for running a current, profitable and efficient rental and/or sales policy of the department.
| You will coordinate the reception and rental/sales of products and services in coordination with various departments. |
| You sell products according to workplace guidelines and apply up-selling where possible. |
You inform and advise the guest/customer, taking into account individual wishes and needs, using current product knowledge and appropriate sales techniques.
| You inform and advises the guest/customer (covered in WPL1) level 3? |
| You use appropriate sales techniques. |
| You have insight into the individual wants and needs of the guest/customer. (will be covered in WPL1) level 3? |
| You inform and advise the guest/customer from your up-to-date knowledge around the specific products and services of your workplace. |
| You apply appropriate sales techniques to advise the guest. |
| You estimate customer needs and recommend products and services in line with new developments within the range. |
You formulate advice on adjusting a product/service based on developments in your own area of expertise, limited market studies, an estimate of the demand and wishes of the intended guests/customers and the set objectives.
| You provide SMART advice on your workplace's existing products and services from current trends, accurate sources and limited market research. |
| You provide administrative support in the development of a business idea |
| You conduct a SWOT analysis of the four components at your workplace. |
You are responsible for complying with safety regulations in your own department taking into account applicable legislation and with a view to sustainability.
| You are responsible for complying with safety regulations in your own department taking into account the applicable legislation and with a view to sustainability. |
You plan and organise your own work, reflect on your performance and are willing to learn.
| You reflect on your predetermined personal development goals (understanding, skill and knowledge) for workplace learning. |
| You deliver assignments within the requested deadlines. |
| You assess interdisciplinary cooperation by giving feedback respecting everyone's competences and opportunities for growth. |
You carry out the administration and accounting of your own department according to legal standards.
| You will perform administrative and accounting tasks using workplace software. |
You will coordinate the reception and rental/sales of products and services in coordination with the various departments, using multiple languages.
| You use appropriate sales techniques. |
| You communicate functionally in multiple languages with all actors involved (guests, suppliers, colleagues) in the workplace |
| You will coordinate basic reception tasks (check-in, check-out, room allocation, VIPs, etc.) by collaborating with other departments. |
| You will perform advanced reception tasks (complaint handling, checkout control, answering reviews). |
You communicate from a hospitality fundamental attitude, both in writing and orally, with attention to the diverse and multilingual work context.
| You communicate functionally in the language of the workplace when performing daily tasks. |
| You communicate spontaneously and solution-oriented with the guest/customer |
| You convey the workplace's hospitality ethos. |
| You use appropriate business terminology and ICT tools. |
| You will work team-oriented in an intercultural and/or multidisciplinary professional environment. |
You conduct promotion through various channels and build lasting customer relationships.
| You use adequate information and communication tools for promotion. |
| You follow up with customers with a view to establishing a long-term relationship between the customer and the workplace. |
You realise sustainable solutions towards problems.
| You devise a creative and sustainable solution to deliver/shape the requested material efficiently. |
| You think critically and consider different perspectives. |
| You identify less sustainable actions and look for sustainable alternatives. |
You manage employees in your own department.
| You support the HR department in the training and coaching of employees and trainees within their own department. |
| You operationally manage team members from your own department. |
You collaborate constructively with colleagues and external partners around a concrete task or question.
| Together with an interdisciplinary team, you will guide the process by adhering to collective working agreements and deadlines. |
| You work constructively and flexibly in a team. |
| You work constructively and flexibly with all internal and external workplace actors |
| You collaborate with different services from different fields. |
You manage stock, orders and deliveries from your own department.
| You manage stock, orders and deliveries from your own department. |