Artesis Plantijn Hogeschool Antwerpen
Business en Recht
Rooms Division Management/235396/3377/2425/1/15
Study guide

Rooms Division Management/2

35396/3377/2425/1/15
Academic year 2024-25
Is found in:
  • Bachelor of Hotel Management, programme stage 1
  • International programmes Business and Law
This is a single course unit.
Study load: 3 credits
Co-ordinator: Van Thiel Daniel
Languages: Dutch
Scheduled for: Module 2
This course unit is marked out of 20 (rounded to an integer).
Possible deadlines for learning account: 02.12.2024 ()
Re-sit exam: is possible.
Possibility of deliberation/tolerance: This course unit is eligible for deliberation/tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 78,00 hours

Prerequisites

There are no prerequisites for this course.

Learning outcomes (list)

Analytical thinking / business economics insight
The student calculates basic ratios and applies KPIs within the room department. 
The student recognizes and explains so-called critical performance indicators (KPI's).
The students appoint and outline different reservation systems and how these impact on the room department and the hotel.
The student draws up timetables for the staff of the room department. 
The student names different types of hotels and the most important hotel groups.
The student identifies functions within the room department and the hotel.
Process / legislation
The student appoints different procedures regarding front office and housekeeping.
The student explains the different steps you go through when dealing with complaints at the front desk.

Study material (list)

Mandatory
  • Author: James A Bardi
Mandatory

Educational organisation (list)

Exam duration
Estimated time for testing2,00 hours
Learning Activities
Lectures and / or tutorials18,00 hours
Practicum6,00 hours
Work time outside of contact hours52,00 hours

Evaluation (list)

Evaluation(s) for first exam chance
MomentForm%Remark
Eerste examenperiodeKnowledge and comprehension test during the examination series45,00Gesloten boek examen dat de kennis en inzicht toetst.
Eerste examenperiodeSkills assessment during the examination series55,00Gesloten boek examen dat het toepassingsvermogen toetst.
Evaluation(s) for re-sit exam
MomentForm%Remark
2nd examination periodKnowledge and comprehension test during the examination series45,00Gesloten boek examen dat de kennis en inzicht toetst.
2nd examination periodSkills assessment during the examination series55,00Gesloten boek examen dat het toepassingsvermogen toetst.