Artesis Plantijn Hogeschool Antwerpen
Business en Recht
Professional Communication: Dutch37446/3377/2425/1/69
Study guide

Professional Communication: Dutch

37446/3377/2425/1/69
Academic year 2024-25
Is found in:
  • Bachelor of Hotel Management, programme stage 1
This is a single course unit.
Study load: 3 credits
It is not possible to enrol in this course unit under
  • exam contract (to obtain a credit).
  • exam contract (to obtain a degree).
Co-ordinator: Desmet Philippe
Languages: Dutch
Scheduled for: Module 3 + Module 4
This course unit is marked out of 20 (rounded to an integer).
Possible deadlines for learning account: 15.03.2025 (2nd semester)
Re-sit exam: is possible.
Possibility of deliberation/tolerance: This course unit is eligible for deliberation/tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 80,00 hours

Prerequisites

There are no prerequisites for this course.

Learning outcomes (list)

Welcoming attitude
The student deals with customer complaints in a targeted and customer-friendly manner, taking into account the communication channel used.
Communication / language skills
The student gives a clear and fascinating presentation on a subject from the hospitality industry.
The student writes business letters and e-mails in correct and polite Dutch.
The student actively and constructively participates in a meeting in a simulated context.
The student draws up a meeting report that is correct in form, content and language.
The student communicates in correct general Dutch.
The student uses business and professional vocabulary.
Information processing / ICT
The student makes an attractive PowerPoint presentation on a hospitality related topic.
The student summarizes in his own words the essence of a text on sector-related themes.

Study material (list)

Electronic Learning EnvironmentMandatory
  • Author: AP Hogeschool Antwerpen
Professionele communicatie in het Nederlands / 1 HMMandatory
  • Author: Philippe Desmet
Taalsoftware eXplioMandatory€ 11,50

Educational organisation (list)

Exam duration
Estimated time for testing2,00 hours
Learning Activities
Lectures and / or tutorials16,00 hours
Practicum8,00 hours
Work time outside of contact hours54,00 hours

Evaluation (list)

Evaluation(s) for first exam chance
MomentForm%Remark
1st examination periodSkills assessment during the examination series60,00Een schriftelijk examen
1st examination periodSkills assessment permanently during class weeks (Permanent evaluation)40,00Een individuele opdracht (een presentatie geven - 20%) en een groepsopdracht (deelnemen aan een vergadering / een vergaderverslag schrijven - 20%). De groepsopdracht kan niet hernomen worden in tweede zittijd (dit cijfer wordt overgedragen, indien relevant)
Evaluation(s) for re-sit exam
MomentForm%Remark
2nd examination periodSkills assessment during the examination series60,00Een schriftelijk examen
2nd examination periodSkills assessment during the examination series40,00Een individuele mondelinge opdracht (een presentatie geven - 20%)
Het cijfer van de groepsopdracht van eerste zittijd wordt overgedragen naar tweede zittijd (20%)