Artesis Plantijn Hogeschool Antwerpen
Business en Recht
English I/3-428203/3377/2425/1/87
Study guide

English I/3-4

28203/3377/2425/1/87
Academic year 2024-25
Is found in:
  • Bachelor of Hotel Management, programme stage 1
This is a single course unit.
Study load: 3 credits
It is not possible to enrol in this course unit under
  • exam contract (to obtain a credit).
  • exam contract (to obtain a degree).
Co-ordinator: Weuts Annelies
Languages: English
Scheduled for: Module 3 + Module 4
This course unit is marked out of 20 (rounded to an integer).
Possible deadlines for learning account: 15.03.2025 (2nd semester)
Re-sit exam: is possible.
Possibility of deliberation/tolerance: This course unit is eligible for deliberation/tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 78,00 hours

Prerequisites

to be taken together with English I/1-2 OR previously registered for English I/1-2.

Learning outcomes (list)

Welcoming attitude
The student writes a simple e-mail in English regarding reservations and/or complaints.
The student communicates with a guest's complaint in English in a client-focuses and empathetic way when taking an order in a restaurant.
The student handles a customer complaint or request in English in a complaint-oriented and empathetic conversation.
Communication / language skills
The student conducts a simple exploratory conversation in English.
The student applies more complex rules of English grammar.
The student translates more complex Dutch sentences into English, the acquired vocabulary that is typical of the hotel industry.
The student summarizes the essence of a simple tekst on sector-specific themes in correct English sentences.
The student writes grammatically correct Engels sentences, using the acquired vocabulary that is typical of the hotel industry.

Study material (list)

Mandatory
Mandatory€ 11,50
Mandatory
  • Author: A-L Weuts

Educational organisation (list)

Exam duration
Estimated time for testing2,00 hours
Learning Activities
Lectures and / or tutorials30,00 hours
Work time outside of contact hours46,00 hours

Evaluation (list)

Evaluation(s) for first exam chance
MomentForm%Remark
1st examination periodKnowledge and comprehension test during the examination series70,00Schriftelijk examen
1st examination periodSkills assessment permanently during class weeks (Permanent evaluation)30,00Permanente evaluatie tijdens de lessen
Evaluation(s) for re-sit exam
MomentForm%Remark
2nd examination periodKnowledge and comprehension test during the examination series90,00Schriftelijk examen
2nd examination periodSkills assessment once during class weeks10,00De punten die werden behaald voor de mondelinge oefening tijdens de lesweken worden behouden voor de tweede zittijd.