Artesis Plantijn Hogeschool Antwerpen
Business en Recht
French35387/3377/2425/1/00
Study guide

French

35387/3377/2425/1/00
Academic year 2024-25
Is found in:
  • Bachelor of Hotel Management, programme stage 2
    Programme option:
    • French
This is a single course unit.
Study load: 3 credits
It is not possible to enrol in this course unit under
  • exam contract (to obtain a credit).
  • exam contract (to obtain a degree).
Co-ordinator: Storme Caroline
Languages: French
Scheduled for: Module 1 + Module 2
This course unit is marked out of 20 (rounded to an integer).
Possible deadlines for learning account: 15.10.2024 (1st semester)
Re-sit exam: is possible.
Possibility of deliberation/tolerance: This course unit is eligible for deliberation/tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 78,00 hours

Prerequisites

previously registered for French I/1-2 AND previously registered for French I/3-4.

Learning outcomes (list)

Communication / language skills
The student writes a simple French e-mail regarding reservations.
The student handles complaints in French in a professional manner both written and oral.
The student responds professionally to a negative review in French.
The student will behave both verbally and nonverbally in a correct, professional manner when handling complaints in a French-speaking context.
The student will master the vocabulary in French regarding complaint handling and customer departure in terms of spelling and pronunciation.
The student will master the standard expressions for composing a correct, professional mail in French at A2 level.
The student expresses themselves fluently in French in work-related and everyday contexts and can participate unprepared in conversation on topics that are familiar.

Study material (list)

Mandatory
  • Author: Storme C.

Educational organisation (list)

Exam duration
Estimated time for testing2,00 hours
Learning Activities
Lectures and / or tutorials24,00 hours
Work time outside of contact hours52,00 hours

Evaluation (list)

Evaluation(s) for first exam chance
MomentForm%Remark
1st examination periodSkills assessment during the examination series50,00Schriftelijk examen van 2u in januari over de leerstof van module 1 en 2
1st examination periodSkills assessment permanently during class weeks (Permanent evaluation)50,0010% schriftelijke vaardigheden | 40% mondelinge vaardigheden
Evaluation(s) for re-sit exam
MomentForm%Remark
2nd examination periodSkills assessment during the examination series100,0060%: Schriftelijk examen (90 minuten) leerstof van module 1 en 2 |
40%: Mondeling examen