Artesis Plantijn Hogeschool Antwerpen
Business en Recht
B&L Stage Organisatie & Management/436971/3381/2425/1/90
Study guide

B&L Stage Organisatie & Management/4

36971/3381/2425/1/90
Academic year 2024-25
Is found in:
  • Bachelor of Organisation & Management, programme stage 2
    Specialisation:
    • Business & Languages
This is a single course unit.
Study load: 15 credits
It is not possible to enrol in this course unit under
  • exam contract (to obtain a credit).
  • exam contract (to obtain a degree).
Teaching staff: Boey Ann, d'Hollander Latoya, Hottlet Benedicte, Leenkneght Inge, Masschelin An, Michels Nele, Pellens Ann
Languages: Dutch
Scheduled for: Module 4
This course unit is marked out of 20 (rounded to an integer).
Possible deadlines for learning account: 05.05.2025 ()
Re-sit exam: not possible.
Possibility of deliberation/tolerance: You have to pass this course unit (will never be deliberated/tolerated).
Total study time: 390,00 hours

Prerequisites

having finished at least 60 ects credits in programme part (year) 1 AND being enrolled for at least 45 ects credits in programme part (year) 2.

Learning outcomes (list)

1.1 You search, collect and archive classical and digital information.
The student independently collects and archives information, conducts searches.
1.2 You keep files up to date, use filing and archiving systems and ICT technology (document management systems).
The student processes and manages electronic data.
2.1 You evaluate your own actions and thinking, those of others, and your environment.
The student reflects on his/her own abilities and actions.
2.2 You think independently, develop your own vision and can substantiate it.
The student frames the tasks and projects he performs within a business context.
2.4 You have a broad interest and openness to other cultures, current events, politics, social and economic events.
The student asks relevant questions, is eager to learn and looks for targeted information.
3.1 You weave an understanding of the work organization.
The student can frame his/her tasks in the business environment and shows sensitivity to the business culture.
3.2 You work in a planned and project-based manner.
The student works carefully within the allotted time.
3.3 You perform coordinating duties within the organization.
The student efficiently coordinates his tasks within the secretariat.
3.5 You remain composed in stressful situations, respond efficiently, are flexible and courteous under all circumstances.
The student makes a planning and is farsighted to avoid stressful situations.
4.1 You make thoughtful decisions, set priorities in the best interest of the company.
The student gets to know the institution/company: the different services, the objectives and policy of the organization, the functioning, organization and development trends.
4.2 You see work and spontaneously help when the work is urgent.
The student has a service attitude and provides correct service on his/her own initiative.
5.0 You are punctual, work quickly and efficiently, orderly and accurately.
The student performs the work in an orderly and accurate manner.
6.1 You are aware of your own responsibilities and evaluate your own actions.
The student adapts to the work rhythm and reflects on his/her tasks.
6.3 You will provide continuity in the absence of management.
De stagiair evolueert in het uitvoeren van de taken zodat deze naar het einde van de stage toe zelfstandig kunnen uitgevoerd worden.
The student handles a file correctly and gives feedback to the client. 
7.0 You efficiently complete assignments within deadlines and budgets and work in a solution-oriented manner toward a result.
The student organizes himself, the work and the workplace and is forward thinking.
8.1 You demonstrate an active attitude toward professional development.
The student looks beyond the boundaries of his own function.
8.2 You realize the need for lifelong learning and are willing to upskill.
The student is willing to take training courses.
8.4 You handle feedback constructively, learning from mistakes and addressing your work points.
The student takes feedback into account and makes adjustments if necessary.
9.1 You master Dutch and at least 3 foreign languages (E, FR, D, S).
The student communicates both in writing and orally in a professional manner, in various languages.
9.2 You conduct internal and external communication both written and oral with an eye for cross-cultural nuances.
The student maintains both internal and external contacts, keep the style, ensures proper telephone contacts and communications meetings.
9.3 You correctly assess stakeholder questions and desires and tailor your communications to the target audience.
The student speaks fluently and well adapted to the target group.
9.4 You engage in dialogue, argue reasoned, professional and empathetic.
The student communicates and argues interactively, adapted to the target audience.
9.5 You are discreet and communicate in accordance with professional ethics and corporate culture.
The student adheres to the professional and follow the ethics and codes of ethics of the institution.
The student applies communication skills within the business context. 
10.1 You plan, coordinate and organize events, meetings, conferences, business trips.
The student plans orders, contacts suppliers, provides logistical support within deadlines and budgets.
10.2 You make appointments with customers and external commercial contacts.
The student autonomously manages appointments and/or agendas in the department.
11.1 You will build a network and maintain your contacts in a professional manner.
The student learn to independently find an internship that meets the criteria laid
11.2 You will use appropriate conversation and negotiation techniques in your professional environment.
The student communicates in a customer-oriented and respectful manner, always checking whether the listener has understood him/her.
12.1 You are loyal and respect the professional deontology and the company culture.
The student always provides correct and prompt service to internal and external customers, paying attention to professional ethics and corporate culture.
12.2 You adopt a service-oriented and customer-oriented attitude.
The student is helpful, customer-oriented and appropriately assertive.
12.3 You contribute to the success and image of the organization.
The student behaves professionally, always providing adequate and correct service in accordance with the company culture and is aware of his/her appearance.
12.4 You have an eye for sustainability and community involvement.
The student keeps the interest of internal and external customer and the organisation in mind, is ethical and respectful of all cultures and the environment.
13.1 You have an understanding and knowledge of accounting, economics, statistical processing software, social security, human resources management, marketing and sales techniques, and CRM systems.
The student has a good knowledge of organizational structure.
13.3 You pay attention to quality assurance.
The student processes tasks efficiently and qualitatively within the organizational structure.

Study material (list)

Mandatory
Electronic Learning EnvironmentMandatory
  • Author: AP Hogeschool Antwerpen

Educational organisation (list)

Exam duration
Estimated time for testing2,00 hours
Learning Activities
Collaborative learning40,00 hours
Lectures and / or tutorials36,00 hours
Work time outside of contact hours82,00 hours
Workplace training and / or internship230,00 hours

Evaluation (list)

Evaluation(s) for first exam chance
MomentForm%Remark
Eerste examenperiodePractical assesment in a professional context100,00Evaluatiecriteria van de stage: communicatie, business support, office skills en werkhouding door stagementor stageplaats, stageverslag.Een malus wordt in rekening gebracht bij het niet respecteren van afspraken en deadlines. Het evaluatieformulier wordt besproken en ter beschikking gesteld voor aanvang van de stage.Zie Digitap voor bijkomende instructies omtrent procedures en evaluaties.Indien de student geen 230 stage-uren heeft doorlopen kan hij/zij niet slagen voor de stage en leidt dit tot een 0 op dit opleidingsonderdeel