Artesis Plantijn Hogeschool Antwerpen
Business en Recht
Communication and psychosocial skills28461/3381/2425/1/04
Study guide

Communication and psychosocial skills

28461/3381/2425/1/04
Academic year 2024-25
Is found in:
  • Bachelor of Organisation & Management, programme stage 3
    Specialisation:
    • Health Care Management
This is a single course unit.
Study load: 3 credits
It is not possible to enrol in this course unit under
  • exam contract (to obtain a credit).
  • exam contract (to obtain a degree).
Co-ordinator: Segers Milenka
Languages: Dutch
Scheduled for: Module 2
This course unit is marked out of 20 (rounded to an integer).
Possible deadlines for learning account: 02.12.2024 ()
Re-sit exam: is possible.
Possibility of deliberation/tolerance: This course unit is eligible for deliberation/tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 78,00 hours

Prerequisites

There are no prerequisites for this course.

Learning outcomes (list)

2.1 You evaluate your own actions and thinking, those of others, and your environment.
The student evaluates his own actions and thinking, that of others and his environment.
3.5 You remain composed in stressful situations, respond efficiently, are flexible and courteous under all circumstances.
The student remains composed in stressful situations, responds efficiently, is flexible and courteous under all circumstances.
8.4 You handle feedback constructively, learning from mistakes and addressing your work points.
The student handles feedback constructively, learns from mistakes, and addresses his/her work points.
9.3 You correctly assess stakeholder questions and desires and tailor your communications to the target audience.
The student communicates appropriately and patient-centered.
The student correctly estimates questions and desires of stakeholders and tailors his/her communication to the target audience.
9.4 You engage in dialogue, argue reasoned, professional and empathetic.
The student engages in dialogue, argues reasoned, professional and empathetic.
12.1 You are loyal and respect the professional deontology and the company culture.
The student is loyal and respects professional deontology and corporate culture.
12.2 You adopt a service-oriented and customer-oriented attitude.
The student adopts a service-oriented and customer-oriented attitude.

Study material (list)

Mandatory
Electronic Learning EnvironmentMandatory
  • Author: AP Hogeschool Antwerpen

Educational organisation (list)

Exam duration
Estimated time for testing2,00 hours
Learning Activities
Lectures and / or tutorials22,00 hours
Practicum18,00 hours
Work time outside of contact hours36,00 hours

Evaluation (list)

Evaluation(s) for first exam chance
MomentForm%Remark
Eerste examenperiodeKnowledge and comprehension test during the examination series70,00Schriftelijk examen op 70 % van de punten.
Eerste examenperiodeSkills assessment permanently during class weeks (Permanent evaluation)30,00Schriftelijke opdracht met mondelinge presentatie. Meer uitleg via digitap. Een voldoende voor deze opdracht in de eerste zittijd wordt overgedragen naar de tweede zittijd. Wie een onvoldoende behaalt in de eerste zittijd, krijgt voor dit onderdeel een nieuwe examenkans in de tweede zittijd.
Evaluation(s) for re-sit exam
MomentForm%Remark
2nd examination periodKnowledge and comprehension test during the examination series70,00Schriftelijk examen op 70% van de punten.
2nd examination periodSkills assessment during the examination series30,00Schriftelijke opdracht met mondelinge presentatie. Een voldoende voor deze opdracht in de eerste zittijd wordt overgedragen naar de tweede zittijd. Wie een onvoldoende behaalt in de eerste zittijd, krijgt voor dit onderdeel een nieuwe examenkans in de tweede zittijd.