Artesis Plantijn Hogeschool Antwerpen
Business en Recht
Client Relations skills & Sales/238198/3381/2425/1/01
Study guide

Client Relations skills & Sales/2

38198/3381/2425/1/01
Academic year 2024-25
Is found in:
  • Bachelor of Organisation & Management
    Specialisation:
    • Business & Languages
    • Health Care Management
    Choice package:
    • BULA TS2
    • BULA TS3
    • HCM TS3
    • Keuzepakket GJAO TS1
    • Keuzepakket GJAO TS2
This is a single course unit.
Study load: 3 credits
Teaching staff: Hye Dirk
Languages: Dutch
Scheduled for: Module 2
This course unit is marked out of 20 (rounded to an integer).
Possible deadlines for learning account: 02.12.2024 ()
Re-sit exam: is possible.
Possibility of deliberation/tolerance: This course unit is eligible for deliberation/tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 78,00 hours

Prerequisites

There are no prerequisites for this course.

Learning outcomes (list)

2.3 You identify problems and contribute to their resolution.
The student places a complaint in an appropriate context.
3.4 You take responsibility for the smooth running of the organization.
The student shows attitudes that radiate positively on an organisation.
4.3 You think innovatively and creatively and make suggestions to address problems.
The student can discuss and execute the entire sales process.
7.0 You efficiently complete assignments within deadlines and budgets and work in a solution-oriented manner toward a result.
The student makes a convincing sales presentation.
9.2 You conduct internal and external communication both written and oral with an eye for cross-cultural nuances.
The student professional mailings.
The student gives and prepares professional presentations. 
9.3 You correctly assess stakeholder questions and desires and tailor your communications to the target audience.
The student acquires the ability to conduct a commercial conversation.
9.4 You engage in dialogue, argue reasoned, professional and empathetic.
The student brings bad news.
The student resolves conflicts. 
11.1 You will build a network and maintain your contacts in a professional manner.
The student builds a professional network.
11.2 You will use appropriate conversation and negotiation techniques in your professional environment.
Students deal with "difficult people".
12.2 You adopt a service-oriented and customer-oriented attitude.
The student listens
The student communicates in a customer-oriented manner.

Study material (list)

Mandatory
Online Learning material on DigitapMandatory

Educational organisation (list)

Exam duration
Estimated time for testing2,00 hours
Learning Activities
Lectures and / or tutorials12,00 hours
Practicum12,00 hours
Work time outside of contact hours52,00 hours

Evaluation (list)

Evaluation(s) for first exam chance
MomentForm%Remark
Eerste examenperiodeKnowledge and comprehension test during the examination series50,00Schriftelijk examen over de geziene leerstof.
Eerste examenperiodeKnowledge and comprehension test permanently during class weeks (Permanent evaluation)20,00Actieve medewerking van de student aan bijvoorbeeld rollenspelen.
Eerste examenperiodeProject assignment30,00Verkooppresentatie op het einde van de module. Zie Digitap voor verdere instructies.
Evaluation(s) for re-sit exam
MomentForm%Remark
2nd examination periodKnowledge and comprehension test during the examination series70,00Indien de student in de eerste examenzittijd niet geslaagd was (dus minder dan 50% behaalde) dient hij in de tweede examenperiode die onderdelen opnieuw te doen waarvoor hij minder dan 50% behaalde, behalve permanente evaluatie. De punten van de onderdelen waarvoor hij wel geslaagd was in de eerste examenperiode worden overgeheveld.
2nd examination periodProject assignment30,00Indien de student in de eerste examenzittijd niet geslaagd was (dus minder dan 50% behaalde) dient hij in de tweede examenperiode die onderdelen opnieuw te doen waarvoor hij minder dan 50% behaalde, behalve permanente evaluatie. De punten van de onderdelen waarvoor hij wel geslaagd was in de eerste examenperiode worden overgeheveld.