Academic year
2025-26
Is found in:
- Associate Degree of Hospitality Management, programme stage 1
This is a single course unit.
Study load:
3 credits
Contract restriction: exam contract can only be followed if different evaluation forms and the like.
Teaching staff: Van Thiel Daniel
Languages: Dutch
Scheduled for: Semester 2
This course unit is marked out of 20 (rounded to an integer).
Prerequisites
There are no prerequisites for this course.
Re-sit exam: is possible.
Possibility of tolerance: This course unit is eligible for tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 78,00 hours
Learning outcomes (list)
| You point out the responsibilities of and the interrelationships between hotel employees |
| You choose adapted activities within the reception department based on a case study |
| You manage guest profiles and reservations via MEWS |
| You describe common check-in and check-out procedures |
| You analyse hotel room rates and explain them in your own words |
| You present step-by-step solutions to potential problems with guests |
| You interpret the importance of internal and external lines of communication from Front Office and Housekeeping |
Study material (list)
Wat is Hotel: Gastheerschap in de HorecaMandatory- Author: S. Cackaert/P. Goyvaerts/E. Hermans/F. Loiseaux/F. Malbrancke/H. Nicolay/A Remeysen/K. Vekemans
Educational organisation (list)
Evaluation (list)
Evaluation(s) for first exam chance
| Moment | Form | % | Remark |
| 1st examination period | Knowledge and comprehension test during the examination series | 30,00 | Hotel organisatie |
| 1st examination period | Reflection assignment permanently during class weeks (Permanent evaluation) | 10,00 | Forum |
| 1st examination period | Skills assessment during the examination series | 30,00 | Mews examen tijdens de laatste les |
| 1st examination period | Skills assessment permanently during class weeks (Permanent evaluation) | 30,00 | oefeningen m.b.t. Property Management Systeem (PMS) systeem |
Evaluation(s) for re-sit exam
| Moment | Form | % | Remark |
| 2nd examination period | Knowledge and comprehension test during the examination series | 50,00 | Als de student in de eerste examenperiode voor dit deelexamen (PMS Systeem) een deelcijfer behaalt dat ten minste 10 op 20 bedraagt, dan wordt dit deelcijfer overgedragen naar de tweede examenperiode en kan de student dit deelexamen niet hernemen in de tweede examenperiode |
| 2nd examination period | Skills assessment during the examination series | 50,00 | Als de student in de eerste examenperiode voor dit deelexamen (PMS Systeem) een deelcijfer behaalt dat ten minste 10 op 20 bedraagt, dan wordt dit deelcijfer overgedragen naar de tweede examenperiode en kan de student dit deelexamen niet hernemen in de tweede examenperiode |