Academic year
2025-26
Is found in:
- Associate Degree of Hospitality Management, programme stage 1
This is a single course unit.
Study load:
3 credits
Teaching staff: Coraj Rudina
Languages: French
Scheduled for: Semester 1
This course unit is marked out of 20 (rounded to an integer).
Prerequisites
There are no prerequisites for this course.
Re-sit exam: is possible.
Possibility of tolerance: This course unit is eligible for tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 78,00 hours
Learning outcomes (list)
| You will professionally assist customers in French when booking a hotel room, via phone and online. |
| You will professionally assist customers in French when reserving a table in the restaurant. |
| You know the answer to some simple questions about French culture (National Day, gastronomic specialities, meals). |
| You will explain to the customer what services and facilities the hotel/room has. |
| You receive customers in a professional manner in French at the hotel reception (customers with and without reservations). |
| You will receive customers in a professional manner in French in a general context. |
Study material (list)
(course) material on the electronic learning platform digitapMandatory BienvenueMandatory Educational organisation (list)
Evaluation (list)
Evaluation(s) for first exam chance
| Moment | Form | % | Remark |
| 1st examination period | Knowledge and comprehension test once during class weeks | 40,00 | |
| 1st examination period | Skills assessment during the examination series | 60,00 | |
Evaluation(s) for re-sit exam
| Moment | Form | % | Remark |
| 2nd examination period | Knowledge and comprehension test once during class weeks | 40,00 | |
| 2nd examination period | Skills assessment during the examination series | 60,00 | |