Academic year
2025-26
Is found in:
- Associate Degree of Hospitality Management, programme stage 2
This is a single course unit.
Study load:
3 credits
Co-ordinator: Storme Caroline
Languages: French
Scheduled for: Semester 1
This course unit is marked out of 20 (rounded to an integer).
Prerequisites
There are no prerequisites for this course.
Re-sit exam: is possible.
Possibility of tolerance: This course unit is eligible for tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 78,00 hours
Learning outcomes (list)
You communicate with guests, customers, suppliers, and colleagues from a hospitality perspective. You can do this both written and verbally, with attention to the diverse and multilingual context.
You will efficiently advise customers in French on restaurants, hotels and activities or places of interest. |
You communicate, both verbally and in writing, in a courteous and respectful manner with hotel guests. |
You use, both orally and in writing, French sector-related vocabulary (= extension of French I). |
You know the answer to some simple questions regarding French culture |
You will explain to customers how to find their way both on the street and by public transport (metro). |
You smoothly jot down and dictate a phone number in French. |
You apply the grammatical rules of French correctly in writing. |
You will efficiently conduct telephonic calls on general and industry-related matters (transferring calls, taking messages, mistaking numbers, customer queries). |
Study material (list)
(course) material on the electronic learning platform digitapMandatory
Bienvenue - handboek voor klantgerichte communicatie"Mandatory- Author: Caroline Storme & Joƫlle Raes
Taalsoftware eXplioMandatoryEducational organisation (list)
Evaluation (list)
Evaluation(s) for first exam chance
Moment | Form | % | Remark |
1st examination period | Knowledge and comprehension test during the examination series | 60,00 | schriftelijk examen
|
1st examination period | Skills assessment permanently during class weeks (Permanent evaluation) | 40,00 | toetsing van mondelinge vaardigheden |
Evaluation(s) for re-sit exam
Moment | Form | % | Remark |
2nd examination period | Knowledge and comprehension test during the examination series | 100,00 | schriftelijk examen |