Academic year
2025-26
Is found in:
- Associate Degree of Hospitality Management, programme stage 2
This is a single course unit.
Study load:
3 credits
Co-ordinator: Storme Caroline
Languages: French
Scheduled for: Semester 1
This course unit is marked out of 20 (rounded to an integer).
Prerequisites
There are no prerequisites for this course.
Re-sit exam: is possible.
Possibility of tolerance: This course unit is eligible for tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 78,00 hours
Learning outcomes (list)
| You will efficiently advise customers in French on restaurants, hotels and activities or places of interest. |
| You communicate, both verbally and in writing, in a courteous and respectful manner with hotel guests. |
| You use, both orally and in writing, French sector-related vocabulary (= extension of French I). |
| You know the answer to some simple questions regarding French culture |
| You will explain to customers how to find their way both on the street and by public transport (metro). |
| You smoothly jot down and dictate a phone number in French. |
| You apply the grammatical rules of French correctly in writing. |
| You will efficiently conduct telephonic calls on general and industry-related matters (transferring calls, taking messages, mistaking numbers, customer queries). |
Study material (list)
(course) material on the electronic learning platform digitapMandatory Bienvenue - handboek voor klantgerichte communicatie"Mandatory - Author: Caroline Storme & Joëlle Raes
Taalsoftware eXplioMandatory Educational organisation (list)
Evaluation (list)
Evaluation(s) for first exam chance
| Moment | Form | % | Remark |
| 1st examination period | Knowledge and comprehension test during the examination series | 60,00 | schriftelijk examen
|
| 1st examination period | Skills assessment permanently during class weeks (Permanent evaluation) | 40,00 | toetsing van mondelinge vaardigheden |
Evaluation(s) for re-sit exam
| Moment | Form | % | Remark |
| 2nd examination period | Knowledge and comprehension test during the examination series | 100,00 | schriftelijk examen |