You organize, coordinate, and evaluate department-specific catering activities by drawing up schedules and task assignments, monitoring them, and adjusting them where necessary.
| You anticipate unexpected situations (illness, holiday request,...) by adjusting the department's staff planning. |
| You plan the operational work of the team. |
| You will draw up a timetable for departmental staff. |
You are jointly responsible for implementing a high-quality, up-to-date, profitable, and efficient rental and/or sales policy for the department.
| You will coordinate the reception and rental/sales of products and services in coordination with various departments. |
| You sell products according to workplace guidelines and apply up-selling where possible. |
You inform and advise the guest/customer, taking into account their individual wishes and needs and using current product knowledge and appropriate sales techniques.
| You inform and advise the guest/customer from your up-to-date knowledge around the specific products and services of your workplace. |
| You apply appropriate sales techniques to advise the guest. |
| You estimate customer needs and recommend products and services in line with new developments within the range. |
You formulate advice to management on adjusting a product/service, based on an overview of the current offering, developments in your own field, limited market studies, an assessment of the demand and wishes of the intended guests/customers, and the set objectives.
| You provide SMART advice on your workplace's existing products and services from current trends, accurate sources and limited market research. |
You promote and build lasting customer relationships, using the most appropriate information and communication tools.
| You follow up with customers with a view to establishing a long-term relationship between the customer and the workplace. |
| You use adequate information and communication tools for promotion. |
You are responsible for complying with safety regulations in your own department, taking into account applicable legislation and with a view to sustainability.
| You are responsible for complying with safety regulations in your own department taking into account the applicable legislation and with a view to sustainability. |
You check, register and manage stock, orders and deliveries of your own department.
| You manage stock, orders and deliveries from your own department. |
You carry out the administration and accounting of your own department in accordance with legal standards and use relevant software.
| You will perform administrative and accounting tasks using workplace software. |
You manage the employees in your own department by coaching them, providing training and managing HR matters.
| You support the HR department in the training and coaching of employees and trainees within their own department. |
| You operationally manage team members from your own department. |
You communicate with guests, customers, suppliers, and colleagues from a hospitality perspective. You can do this both written and verbally, with attention to the diverse and multilingual context.
| You communicate functionally in the language of the workplace when performing daily tasks. |
| You communicate spontaneously and solution-oriented with the guest/customer |
| You convey the workplace's hospitality ethos. |
| You use appropriate business terminology and ICT tools. |
| You will work team-oriented in an intercultural and/or multidisciplinary professional environment. |
You plan and organize your own work, you reflect on your performance and are willing to learn.
| You reflect on your predetermined personal development goals (understanding, skill and knowledge) for workplace learning. |
You realise sustainable operational solutions to problems.
| You identify less sustainable actions and look for sustainable alternatives. |
You coordinate the reception and rental/sale of products and services in coordination with the various departments and use multiple languages.
| You communicate in multiple languages when performing daily tasks. |
| You will coordinate the reception and rental/sales of products and services in coordination with various departments. |