Academic year
2025-26
Is found in:
- Associate Degree of Hospitality Management, programme stage 2
This is a single course unit.
Study load:
30 credits
It is not possible to enrol in this course unit under
- credit contract.
- exam contract (to obtain a credit).
- exam contract (to obtain a degree).
Teaching staff: Van Thiel Daniel
Languages: Dutch
Scheduled for: Semester 2
This course unit is marked out of 20 (rounded to an integer).
Prerequisites
having finished at least 60 ects credits in programme part (year) 1.
Re-sit exam: is possible.
Possibility of tolerance: You have to pass this course unit (will never be tolerated).
Total study time: 720,00 hours
Learning outcomes (list)
| You anticipate unexpected situations (illness, holiday request,...) by adjusting the department's staff planning. |
| You plan the operational work of the team. |
| You will draw up a timetable for departmental staff. |
| You will coordinate the reception and rental/sales of products and services in coordination with various departments. |
| You sell products according to workplace guidelines and apply up-selling where possible. |
| You inform and advise the guest/customer from your up-to-date knowledge around the specific products and services of your workplace. |
| You apply appropriate sales techniques to advise the guest. |
| You estimate customer needs and recommend products and services in line with new developments within the range. |
| You provide SMART advice on your workplace's existing products and services from current trends, accurate sources and limited market research. |
| You follow up with customers with a view to establishing a long-term relationship between the customer and the workplace. |
| You use adequate information and communication tools for promotion. |
| You are responsible for complying with safety regulations in your own department taking into account the applicable legislation and with a view to sustainability. |
| You manage stock, orders and deliveries from your own department. |
| You will perform administrative and accounting tasks using workplace software. |
| You support the HR department in the training and coaching of employees and trainees within their own department. |
| You operationally manage team members from your own department. |
| You communicate functionally in the language of the workplace when performing daily tasks. |
| You communicate spontaneously and solution-oriented with the guest/customer |
| You convey the workplace's hospitality ethos. |
| You use appropriate business terminology and ICT tools. |
| You will work team-oriented in an intercultural and/or multidisciplinary professional environment. |
| You reflect on your predetermined personal development goals (understanding, skill and knowledge) for workplace learning. |
| You identify less sustainable actions and look for sustainable alternatives. |
| You communicate in multiple languages when performing daily tasks. |
| You will coordinate the reception and rental/sales of products and services in coordination with various departments. |
Study material (list)
Agreement Workplace learningMandatory Study guide (available via Digitap)Mandatory Workplace learning regulationsMandatory Educational organisation (list)
Evaluation (list)
Evaluation(s) for first exam chance
| Moment | Form | % | Remark |
| 1st examination period | Reflection assignment once during class weeks | 10,00 | Zelfreflectie. Zie studiewijzer voor meer info over de evaluatie en afspraken. |
| 1st examination period | Skills assessment once during class weeks | 20,00 | Bedrijfsanalyse. Zie studiewijzer voor meer info over de evaluatie en afspraken. |
Evaluation(s) for re-sit exam
| Moment | Form | % | Remark |
| 2nd examination period | Knowledge and comprehension test once during class weeks | 20,00 | Bedrijfsanalyse. Zie studiewijzer voor meer info over de evaluatie en afspraken. |
| 2nd examination period | Reflection assignment once during class weeks | 10,00 | Reflextie, Zie studiewijzer voor meer info over de evaluatie en afspraken. |
Evaluation(s) for both exam chances, not reproducible in re-sit exam
| Moment | Form | % | Remark |
| 1st examination period | Practical assesment in a professional context | 70,00 | Evaluatie functioneren op de werkplek. Zie studiewijzer voor meer info over de evaluatie en afspraken. |