Artesis Plantijn Hogeschool Antwerpen
Business en Recht
Bilingual commercial training_FV41827/3519/2526/1/47
Study guide

Bilingual commercial training_FV

41827/3519/2526/1/47
Academic year 2025-26
Is found in:
  • Bachelor of Business Management, programme stage 3
    Specialisation:
    • Finance and Insurance
This is a single course unit.
Study load: 4 credits
It is not possible to enrol in this course unit under
  • exam contract (to obtain a credit).
  • exam contract (to obtain a degree).
Teaching staff: Frans Emilie
Languages: Dutch
Scheduled for: Semester 1
This course unit is marked out of 20 (rounded to an integer).
Possible deadlines for learning account: 01.12.2025 (1st semester)
Re-sit exam: is possible.
Possibility of deliberation/tolerance: This course unit is eligible for deliberation/tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 104,00 hours

Prerequisites

being enrolled for at least 60 ects credits in programme part (year) 1 AND previously registered for Commercial Training_FV AND previously registered for Le français des finances et assurances_FV.

Learning outcomes (list)

OLR FV 4 The bachelor BM/FV displays a diversity-conscious and coaching attitude towards client- and service oriented operations and independently builds a professional network with (inter)national stakeholders.
You conduct a commercial conversation based on a customer's needs analysis.
You will select the appropriate negotiation strategy and tactics during a commercial meeting.
You will conduct a professional and customer-oriented counseling session with a client in a deontological manner, taking into account legal requirements.
You will handle customer objections and complaints in a professional manner.
You further direct your personal network with relevant stakeholders from your field.
You implement your case knowledge of the customer during a remote or sales call according to comformance with the institution's lead management.
You note the most important topics of a conversation with the customer as you would in a CRM package.
OLR FV 7 The bachelor BM/FV communicates professionally in a professional context in Dutch, French and English both in writing and orally.
You conduct professional interviews with customers, business partners and colleagues.
You conduct a business negotiation with business partners.
You implement professional jargon.
You express yourself spontaneously and correctly in French in most formal situations and use appropriate business terminology.
You address customers fluently and answer questions in a clear manner.
You participate in a discussion or meeting within a familiar business context and help keep the conversation going.
You have oral and written communication skills, both social and professional.
OLR FV 9 The bachelor BM/FV acts in an ethical, deontological and socially responsible manner and reflects on their own actions and those of others.
Je voert op een deontologisch verantwoorde wijze een gesprek met de klant

Study material (list)

Commercial skillsMandatory€ 52,50
  • Author: Stefan Renkema
Teaching material via DigitapMandatory

Educational organisation (list)

Exam duration
Estimated time for testing0,50 hours
Learning Activities
Lectures and / or tutorials12,00 hours
Practicum24,00 hours
Work time outside of contact hours67,50 hours

Evaluation (list)

Evaluation(s) for first exam chance
MomentForm%Remark
1st examination periodSkills assessment during the examination series70,00Mondeling examen. Casus. Gesloten Boek. Aanvullende instructies op Digitap en/of studiewijzer. Aanwezigheid verplicht bij externe bezoeken.
1st examination periodSkills assessment permanently during class weeks (Permanent evaluation)10,00Mondelinge vaardigheidstoets. Casus. Aanvullende instructies op Digitap en/of studiewijzer.
Evaluation(s) for re-sit exam
MomentForm%Remark
2nd examination periodSkills assessment during the examination series80,00Mondeling examen. Casus. Gesloten Boek. Aanvullende instructies op Digitap en/of studiewijzer. Aanwezigheid verplicht bij externe bezoeken om deel te kunnen nemen aan de tweede zittijd.
Evaluation(s) for both exam chances, not reproducible in re-sit exam
MomentForm%Remark
1st examination periodSkills assessment permanently during class weeks (Permanent evaluation)20,00Mondelinge vaardigheidstoets. Casus. Aanvullende instructies op Digitap en/of studiewijzer.