Artesis Plantijn Hogeschool Antwerpen
Business en Recht
Management internship/3-436893/3528/2526/1/38
Study guide

Management internship/3-4

36893/3528/2526/1/38
Academic year 2025-26
Is found in:
  • Bachelor of Hotel Management, programme stage 3
In other study programme:
  • Bachelor of Hotel Management as Management internship/3-4_21ECTS
This is a single course unit.
Study load: 24 credits
It is not possible to enrol in this course unit under
  • exam contract (to obtain a credit).
  • exam contract (to obtain a degree).
Co-ordinator: De Smet Wouter
Other teaching staff: Coraj Rudina, Lippens An, Storme Caroline, Van Nijlen Bart, Van Thiel Daniel
Languages: Dutch
Scheduled for: Module 1 + Module 2 or Module 3 + Module 4
This course unit is marked out of 20 (rounded to an integer).
Possible deadlines for learning account: 01.12.2025 (1st semester) or 15.03.2026 (2nd semester)
Re-sit exam: not possible.
Possibility of deliberation/tolerance: You have to pass this course unit (will never be deliberated/tolerated).
Total study time: 625,25 hours

Prerequisites

having finished at least 60 ects credits in programme part (year) 1 AND having finished at least 51 ects credits in programme part (year) 2.

Learning outcomes (list)

Professional Technical / service-oriented
works independently on more complex assignments, with an eye for an approach that is as service-oriented as possible.
You apply the acquired knowledge and insights when carrying out daily operational processes.
You follow a reasoned, step-by-step working method in approaching tasks.
Analytical thinking / business economics insight
You identify problems, analyze them and determine the underlying causes.
You monitor Key Performance Indicators (KPIs) that are used within the company to ensure quality, e.g. turnover figures, occupancy rates, ADR (Average Daily Rate), and RevPAR (Revenue per Available Room).
Process / legislation
You draw up contracts and other formal documents in accordance with current requirements and legal standards.
You take hygiene standards and/or safety regulations into account in your daily activities.
You respect and follow the company's quality standards.
You carry out procedures, taking into account budgetary constraints and/or other boundary conditions.
You respect the company's code of ethics and conduct and maintain discretion where necessary.
Efficiency and stress resistance
You show resilience in the face of setbacks, disappointment or criticism.
You act safely, quickly and effectively, even in situations of time pressure and/or work pressure.
You phase large, more complex assignments into (smaller) subtasks.
You efficiently coordinate the variety of assigned tasks and set the right priorities without external direction.
You use strict time management to meet various deadlines and avoid stressful situations.
You deal flexibly with unexpected situations and changing circumstances.
Management role / quality assurance
You identify areas for improvement in operational processes and suggest actions to address these.
You make a constructive and qualitative contribution to the realization of the strategic objectives of the company.
Project management / sustainability
You think creatively about current or new projects in the department and/or in the company.
You integrate fully into the corporate culture and corporate strategy.
You take ethical, social and ecological values into account when carrying out assignments.
You stimulate awareness and involvement in sustainability among the company's stakeholders, e.g. in terms of energy and water conservation, waste processing, sustainable materials.
Leadership / team skills
You create an inclusive work environment in which all colleagues feel valued and respected.
You share responsibility for collective decisions made by the team.
When there are differences of opinion, you are social, flexible and respectful and you make compromises where necessary.
You demonstrate leadership or coordination skills within the context of the company.
Network / international
You easily establish contacts with colleagues outside your own department and with external parties (e.g. suppliers, business partners).
You identify opportunities for professional collaboration outside your own company and/or abroad.
Welcoming attitude
You act proactively with attentive involvement towards each guest or customer (internal or external).
You respond to the needs of diverse guests, customers, etc., regardless of their background, culture or preferences.
You always remain friendly, even under time pressure and in difficult circumstances.
You master the techniques of professional conflict management and problem-solving, where necessary.
You take into account feedback from guests, colleagues, superiors, etc. to optimize his hospitable attitude.
Communication / language skills
In professional conversation situations you express yourself in correct sentences in the common language(s).
You are fluent in hospitality jargon, if necessary in a foreign language.
You easily use the most appropriate communication channel (e.g. email, telephone, personal conversation), depending on the situation.
You express yourself in professional written communication in correct sentences in the common language(s).
You formulate opinions, ideas and more complex content in clear and concise language.
Self-steering ability
You notice potential problematic or critical situations in a timely manner and immediately look for alternative solutions.
You communicate honestly with managers about your boundaries, needs and preferences.
You fulfill the assigned role or function with a natural sense of responsibility and duty.
Information processing / ICT
You are fluent in IT systems and software packages that are common in the sector, such as PMS (Property Management Systems) and CRS (Central Reservation Systems) and/or customer relationship management programs.
You handle available strategic and/or confidential information with the necessary discretion.
Lifelong learning / reflection
You respond to current trends and developments in the sector or apply new, innovative technologies.
You share acquired knowledge and insights with colleagues and team members to contribute to the development of the team.
You reflect critically on your own functioning within the department and the company, with a view to professional self-development.
You independently identify which skills or knowledge he/she needs to develop further and take steps to grow in this (e.g. additional training, self-study, etc.)
You analyze collaborations within the team and reflect on your contribution to the group result.

Study material (list)

Internship agreementMandatory
  • Author: AP Hogeschool
Internship regulationsMandatory
  • Author: AP Hogeschool
Study guide (available via Digitap)Mandatory

Educational organisation (list)

Exam duration
Estimated time for testing0,25 hours
Learning Activities
Work time outside of contact hours10,00 hours
Workplace training and / or internship615,00 hours

Evaluation (list)

Evaluation(s) for both exam chances, not reproducible in re-sit exam
MomentForm%Remark
1st examination periodPractical assesment in a professional context80,00Zie meer info in de studiewijzer en op Digitap
1st examination periodReflection assignment during the examination series10,00Zie meer info in de studiewijzer en op Digitap
1st examination periodReflection assignment permanently during class weeks (Permanent evaluation)10,00Zie meer info in de studiewijzer en op Digitap