Artesis Plantijn Hogeschool Antwerpen
Business en Recht
French II/341154/3528/2526/1/91
Study guide

French II/3

41154/3528/2526/1/91
Academic year 2025-26
Is found in:
  • Bachelor of Hotel Management, programme stage 2
    Programme option:
    • French
This is a single course unit.
Study load: 3 credits
Teaching staff: Storme Caroline
Languages: French
Scheduled for: Module 3
This course unit is marked out of 20 (rounded to an integer).
Possible deadlines for learning account: 15.03.2026 (3th module)
Re-sit exam: is possible.
Possibility of deliberation/tolerance: This course unit is eligible for deliberation/tolerance according to the criteria as determined by the degree programme you are enrolled in.
Total study time: 70,00 hours

Prerequisites

previously registered for French I/1-2 AND previously registered for French I/3-4 AND (previously registered for French OR to be taken together with French).

Learning outcomes (list)

Communication / language skills
You master the vocabulary in French regarding the various services and activities in and around the hotel
You can propose activities in French taking into account a customer's profile and interests
You answer simple questions from guests in French in an appropriate manner regarding, for example, excursions, car rental or transport to and from the airport
In a conversation with guests in a mountain hotel, you provide appropriate information about the facilities in the hotel or the gastronomic specialties
You master the vocabulary and standard formulations to check out a guest in a professional and customer-oriented manner
You go over the hotel bill with the customer in a professional manner
You write a simple email regarding payment and cancellation conditions
You master the standard expressions to explain how much something costs

Study material (list)

Bienvenue - handboek voor klantgerichte communicatie"Mandatory
  • Author: Caroline Storme & Joëlle Raes

Educational organisation (list)

Learning Activities
Lectures and / or tutorials24,00 hours
Work time outside of contact hours46,00 hours

Evaluation (list)

Evaluation(s) for first exam chance
MomentForm%Remark
1st examination periodKnowledge and comprehension test permanently during class weeks (Permanent evaluation)50,00
1st examination periodSkills assessment during the examination series50,00
Evaluation(s) for re-sit exam
MomentForm%Remark
2nd examination periodKnowledge and comprehension test during the examination series50,00
2nd examination periodSkills assessment during the examination series50,00